Guest Experience Coordinator

3 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $55,000 - $79,000

Experience a fulfilling career as a Guest Service Representative, where you will deliver exceptional customer experiences and create lasting memories for our guests.

About the Role:

  • Provide a warm and welcoming reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Process guest reservations, updates, and special requests with accuracy and efficiency, utilizing property management systems to ensure seamless scheduling and availability.
  • Serve as the primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.

Key Requirements:

  • Demonstrated background in delivering high-quality service within a hospitality or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Able to consistently deliver an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Maintains a polished and professional presentation, reflecting the values and standards of the organisation.

We Offer:

  • Competitive Compensation: A remuneration package tailored to your experience and expertise.
  • Career Development: Comprehensive professional induction and ongoing training to fuel your career progression.
  • Wellbeing and Support:
    • Access to employee assistance programs and tailored wellness initiatives.

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