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Front Office Supervisor

2 months ago

Brisbane, Queensland, Australia Accor Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Pullman & Mercure Brisbane King George Square. As a Front Office Supervisor, you will be responsible for providing exceptional customer service, leading by example, and ensuring the smooth operation of the front desk during night shifts.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service to guests, responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
    • Immediately attend to guest requests, and lead by example to other members of the team by being proactive and resourceful.
  • Front Desk Operations
    • Assist with the running of the night audit process, including correctly posting all hotel's revenue for the day, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately.
    • Ensure all duties are completed, including maintaining procedures in relation to credit and cash transactions and accounting documentation.
  • Team Development
    • Professional development of Night team to ensure strong succession planning.
    • Assist in all areas of the hotel to eliminate potential issues, including Food & Beverage operations.

Requirements

  • Have experience with high-volume and preferably luxury service.
  • Have strong communication skills.
  • Have the availability and flexibility to work shifts across Monday to Sunday, including public holidays.
  • Hold a full and open driver's license.
  • You are able to manage your time and can handle juggling numerous tasks at once and have experience in managing large airline crew movements.
  • Have experience in Opera, Microsoft Word, and Outlook.
  • Have experience in a similar role within the hospitality/hotel industry.

What We Offer

  • Career development opportunities.
  • A fun and rewarding work environment.
  • Hotel discounts worldwide.

Accor's Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.