Claims Manager
4 weeks ago
We are seeking a highly skilled Claims Manager to join our Customer Experience team at our Sydney Olympic Park Office. As a key member of our team, you will be responsible for managing offshore BPO vendors responsible for back office administrative services, including outbound satisfaction survey calls, data logging, email management, and inbound call management for Retail partners and Field Team.
Key Responsibilities:
- Manage and monitor the performance of offshore BPO vendors to ensure KPI achievement
- Act as the main point of contact for Samsung Field Team, including State Managers, Sales Representatives, and Retailers, for customer support and escalation
- Collaborate with VOC leadership team to escalate customer claims that require further attention
- Develop and maintain strong business relationships with key stakeholders to identify areas for improved service offerings
- Conduct high-risk case studies to identify process breakdowns and propose improvement plans
About You:
We are looking for a candidate with relevant secondary/tertiary qualifications, experience in high-level customer service environments, and strong time management skills. You should also have a valid Australian Driver's License, be organized, and able to prioritize tasks. Additionally, you should have excellent verbal and written communication skills, a strong work ethic, and a commitment to customer service culture. Technical background is an advantage.
What We Offer:
We offer a range of benefits, including generous discounts on company products, access to discounts and special promotions with retail partners, access to a wellbeing platform, heavily discounted gym membership, and onsite parking. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
-
Claims Manager
1 month ago
Homebush, Victoria, Australia people2people Full timeAbout the Role:We are seeking a highly skilled Claims Manager to join our team at people2people. As a Claims Manager, you will be responsible for managing offshore BPO provider accounts, ensuring back of house operations and post-purchase support for Retailers, and serving as the main point of contact for Samsung Field team and Retailers seeking advice or...
-
Claims Manager
4 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the Role:We are seeking a highly skilled Claims Manager to join our Customer Experience team at our Sydney Olympic Park Office. As a key member of our team, you will be responsible for managing offshore BPO vendors responsible for back office administrative services, including outbound satisfaction survey calls, data logging, email management, and...
-
Claims Management Specialist
2 weeks ago
Homebush, Victoria, Australia people2people Full timeJob Summary:As a Claims Manager at people2people, you will be responsible for managing offshore BPO vendors responsible for back office administrative services. This role requires strong account management skills, with a focus on ensuring KPI achievement and providing excellent customer service.About the Role:This position is part of the Customer Experience...
-
Claims Management Specialist
3 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the Role:We are seeking a highly skilled Claims Management Specialist to join our Customer Experience team. As a key member of our team, you will be responsible for managing offshore BPO vendors, ensuring seamless back office operations, and providing exceptional support to our Retail partners and Field Team.Key Responsibilities:Manage offshore BPO...
-
Claims Manager
3 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the Role:We are seeking a highly skilled Claims Manager to join our Customer Experience team at people2people. As a key member of our team, you will be responsible for managing offshore BPO vendor relationships, ensuring seamless back office administrative services, and providing exceptional customer support to Retailers and the Samsung Field team.Key...
-
Management Accountant
3 weeks ago
Homebush, Victoria, Australia People2People Full timeAbout the RoleThis is a unique opportunity to join our team as a Management Accountant - Marketing Analysis. You will be responsible for reviewing and approving high volumes of marketing vendor invoices and customer claims, as well as performing various reconciliations and reports used for decision making.Key Responsibilities:Validate and approve marketing...
-
Homebush, Victoria, Australia people2people Full timeAbout the Role: We are seeking a skilled Cash Collection and Ledger Management Specialist to join our team at people2people. This role is centered around managing the company's service agents' AR and AP ledgers, collections, and reconciliations. As a key member of the Accounts Receivable department, you will be responsible for ensuring timely collections to...
-
Risk Management Specialist
3 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the Role:This position as a Risk Management Specialist in a well-established company has become available due to the shift in governing financial reporting requirements. As a Risk Management Specialist, you will be the core personnel working with various stakeholders to implement and enforce effective control mechanisms governing risk management. This...
-
Customer Service Representative
1 week ago
Homebush, Victoria, Australia people2people Full timeAbout the Company: We are a well-established brand in the electronics industry with a strong presence worldwide. This role is based at our Sydney Olympic Park Office and requires an individual to work 4 days in the office and 1 day working from home. The ideal candidate will have the ability to manage B2B customer warranty claims and complaints in relation...
-
Customer Service Specialist
3 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the Role:We are seeking a highly skilled and experienced Customer Service Representative to join our team at the Sydney Olympic Park Office. As a key member of our Customer Service department, you will be responsible for managing B2B customer warranty claims and complaints related to product failures, delivery issues, and payment issues.Key...
-
Internal Control and Risk Management Specialist
2 weeks ago
Homebush, Victoria, Australia people2people Full timeThe Company Overview: Samsung Electronics Australia (SEAU) is a renowned brand in the electronics industry, with a strong presence in the global market. This role will be based at the Sydney Olympic Park Office, requiring the individual to work 4 days in the office and 1 day remotely. The Role:This position has become available due to the shift in governing...
-
Financial Transactions Coordinator
1 week ago
Homebush, Victoria, Australia People2People Full timeJob Description: We are seeking a skilled Financial Transactions Coordinator to join our team at People2People.About the Role: As a Financial Transactions Coordinator, you will be responsible for managing the company's service agents' AR and AP ledgers, collections, reconciliations, and credits.Key Responsibilities: Collect all outstanding debt and...
-
Account Receivable Specialist
4 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the RoleWe are seeking a highly skilled and experienced Account Receivable Officer to join our team at our Sydney Olympic Park Office. As a key member of our Accounts Receivable department, you will be responsible for managing the company's service agents' AR and AP ledgers, collections, reconciliations, and credits.Key ResponsibilitiesCollection of...
-
Account Receivable Specialist
4 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the RoleWe are seeking a highly skilled and experienced Account Receivable Officer to join our team at our Sydney Olympic Park Office. As a key member of our Accounts Receivable department, you will be responsible for managing the company's service agents' AR and AP ledgers, collections, reconciliations, and credits.Key ResponsibilitiesCollection of...
-
Business Operations Coordinator
1 week ago
Homebush, Victoria, Australia people2people Full timeAbout the Role: We invite applications for a skilled Accounts Receivable Officer to join our team at the Sydney Olympic Park Office. As a key member of the Accounts Receivable department, you will play a vital role in managing the company\'s service agents\' AR and AP ledgers, collections, reconciliations, and credits. Key Responsibilities:Manage AR and AP...
-
Senior Marketing Accountant
2 weeks ago
Homebush, Victoria, Australia People2People Full timeAbout the Role:This position is part of a worldwide well-known and highly respected brand in the electronics industry. The successful candidate will work closely with various stakeholders across different divisions, reviewing marketing-related queries and activities.Key Responsibilities:Validate and approve high volumes of marketing vendor invoices and...
-
Logistics Operations Analyst
1 month ago
Homebush, Victoria, Australia people2people Full timeAbout the RoleThis position reports into the National Warehouse & Transport Manager and is responsible for delivering valuable insights into the operational health and identifying common trends, anomalies, and areas of concern. The insights and accuracy provided by this role are critical to ensure the business meets its objectives.Duties and...
-
Accounts Receivable Specialist
2 months ago
Homebush, Victoria, Australia People2People Full timeJob Title: Accounts Receivable OfficerAt People2People, we are seeking an experienced Accounts Receivable Officer to join our team. As a key member of our finance department, you will be responsible for managing the company's service agents' AR and AP ledgers, collections, reconciliations, and credits.About the Role:Manage AR and AP ledgers for service...
-
Account Receivable Specialist
3 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the Role:The Account Receivable Officer will be responsible for managing the company's service agents' AR and AP ledgers, collections, reconciliations, and credits. This role requires an individual to work 4 days in the office and 1 day remotely.Key Responsibilities:Collection of all outstanding debtCommunication with internal and external...
-
Accounts Receivable Specialist
2 days ago
Homebush, Victoria, Australia People2People Full timeJob Overview:We are seeking a skilled Accounts Receivable Officer to join our team at People2People. In this role, you will be responsible for managing the company's service agents' AR and AP ledgers, collections, reconciliations, and credits.Key Responsibilities:Collection of all outstanding DebtCommunication to relevant stakeholders (Internal and...