Customer Service Representative

3 weeks ago


Homebush, Victoria, Australia people2people Full time
About the Company:
We are a well-established brand in the electronics industry with a strong presence worldwide. This role is based at our Sydney Olympic Park Office and requires an individual to work 4 days in the office and 1 day working from home. The ideal candidate will have the ability to manage B2B customer warranty claims and complaints in relation to product failures, delivery issues, and payment issues. They will also be responsible for professionally handling customer complaints and providing a positive experience. Additionally, they will need to liaise with internal teams to reach swift resolutions and keep visibility on stock availability. The successful candidate will have a minimum of 2 years of experience in a customer service position and preferably have call center experience. The role comes with various benefits including generous discounts on company products, access to discounts and special promotions with retail partners, and a heavily discounted gym membership. We are an inclusive workforce and encourage our employees, clients, and candidates to showcase their authentic selves. We are committed to providing a positive and supportive work environment.

Key Duties and Responsibilities:
  • Managing B2B customer warranty claims and complaints
  • Professionally handling customer complaints and providing a positive experience
  • Liaising with internal teams to reach swift resolutions
  • Keeping visibility on stock availability and managing refunds, returns, and replacements
  • Providing updates for customers on the timeline for repairs and reassuring them of a smooth progress of products to technicians/repair centers
  • Liaising with logistics and service partners to trace deliveries, returns, and


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