Claims Management Specialist

3 weeks ago


Homebush, Victoria, Australia people2people Full time
About the Role:

We are seeking a highly skilled Claims Management Specialist to join our Customer Experience team. As a key member of our team, you will be responsible for managing offshore BPO vendors, ensuring seamless back office operations, and providing exceptional support to our Retail partners and Field Team.

Key Responsibilities:
  • Manage offshore BPO vendors to achieve KPIs and ensure high-quality service delivery.
  • Act as the main point of contact for Samsung Field Team, Retail partners, and customers, providing timely and effective support.
  • Collaborate with VOC leadership to escalate customer claims and identify areas for process improvement.
  • Develop and maintain strong relationships with key stakeholders to drive business growth and enhance service offerings.
  • Conduct high-risk case studies to identify process breakdowns and propose improvement plans.

About You:
  • Relevant secondary/tertiary qualifications and experience in customer service or a related field.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
  • High level of time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
  • Current valid Australian Driver's License and own transportation.
  • Technical background an advantage.

What's in it for you?
  • Generous discounts on company products.
  • Access to wellbeing platform and heavily discounted gym membership.
  • Onsite parking and access to discounts and special promotions with retail partners.


  • Homebush, Victoria, Australia people2people Full time

    Job Summary:As a Claims Manager at people2people, you will be responsible for managing offshore BPO vendors responsible for back office administrative services. This role requires strong account management skills, with a focus on ensuring KPI achievement and providing excellent customer service.About the Role:This position is part of the Customer Experience...

  • Claims Manager

    1 month ago


    Homebush, Victoria, Australia people2people Full time

    About the Role:We are seeking a highly skilled Claims Manager to join our team at people2people. As a Claims Manager, you will be responsible for managing offshore BPO provider accounts, ensuring back of house operations and post-purchase support for Retailers, and serving as the main point of contact for Samsung Field team and Retailers seeking advice or...

  • Claims Manager

    4 weeks ago


    Homebush, Victoria, Australia people2people Full time

    About the Role:We are seeking a highly skilled Claims Manager to join our Customer Experience team at our Sydney Olympic Park Office. As a key member of our team, you will be responsible for managing offshore BPO vendors responsible for back office administrative services, including outbound satisfaction survey calls, data logging, email management, and...

  • Claims Manager

    4 weeks ago


    Homebush, Victoria, Australia people2people Full time

    About the Role:We are seeking a highly skilled Claims Manager to join our Customer Experience team at our Sydney Olympic Park Office. As a key member of our team, you will be responsible for managing offshore BPO vendors responsible for back office administrative services, including outbound satisfaction survey calls, data logging, email management, and...

  • Claims Manager

    3 weeks ago


    Homebush, Victoria, Australia people2people Full time

    About the Role:We are seeking a highly skilled Claims Manager to join our Customer Experience team at people2people. As a key member of our team, you will be responsible for managing offshore BPO vendor relationships, ensuring seamless back office administrative services, and providing exceptional customer support to Retailers and the Samsung Field team.Key...


  • Homebush, Victoria, Australia people2people Full time

    About the Role:This position as a Risk Management Specialist in a well-established company has become available due to the shift in governing financial reporting requirements. As a Risk Management Specialist, you will be the core personnel working with various stakeholders to implement and enforce effective control mechanisms governing risk management. This...


  • Homebush, Victoria, Australia people2people Full time

    About the Role: We are seeking a skilled Cash Collection and Ledger Management Specialist to join our team at people2people. This role is centered around managing the company's service agents' AR and AP ledgers, collections, and reconciliations. As a key member of the Accounts Receivable department, you will be responsible for ensuring timely collections to...


  • Homebush, Victoria, Australia People2People Full time

    Job Title: Accounts Receivable SpecialistAbout the Role:We are seeking an experienced Accounts Receivable Specialist to join our team at People2People. As an Accounts Receivable Specialist, you will be responsible for managing the company's service agents' AR and AP ledgers, collections, reconciliations, and credits.Key Responsibilities:Collection of all...


  • Homebush, Victoria, Australia People2People Full time

    Job Title: Accounts Receivable SpecialistAbout the Role:The Accounts Receivable Specialist will be responsible for managing the company's service agents' AR and AP ledgers, collections, reconciliations, and credits. This role requires an individual to work 4 days in the office and 1 day WFH.Duties and Responsibilities:Collection of all outstanding...


  • Homebush, Victoria, Australia people2people Full time

    About the Role:We are seeking a highly skilled and experienced Customer Service Representative to join our team at the Sydney Olympic Park Office. As a key member of our Customer Service department, you will be responsible for managing B2B customer warranty claims and complaints related to product failures, delivery issues, and payment issues.Key...

  • Management Accountant

    3 weeks ago


    Homebush, Victoria, Australia People2People Full time

    About the RoleThis is a unique opportunity to join our team as a Management Accountant - Marketing Analysis. You will be responsible for reviewing and approving high volumes of marketing vendor invoices and customer claims, as well as performing various reconciliations and reports used for decision making.Key Responsibilities:Validate and approve marketing...


  • Homebush, Victoria, Australia people2people Full time

    The Company Overview: Samsung Electronics Australia (SEAU) is a renowned brand in the electronics industry, with a strong presence in the global market. This role will be based at the Sydney Olympic Park Office, requiring the individual to work 4 days in the office and 1 day remotely. The Role:This position has become available due to the shift in governing...


  • Homebush, Victoria, Australia people2people Full time

    About the RoleWe are seeking a highly skilled and experienced Account Receivable Officer to join our team at our Sydney Olympic Park Office. As a key member of our Accounts Receivable department, you will be responsible for managing the company's service agents' AR and AP ledgers, collections, reconciliations, and credits.Key ResponsibilitiesCollection of...


  • Homebush, Victoria, Australia people2people Full time

    About the RoleWe are seeking a highly skilled and experienced Account Receivable Officer to join our team at our Sydney Olympic Park Office. As a key member of our Accounts Receivable department, you will be responsible for managing the company's service agents' AR and AP ledgers, collections, reconciliations, and credits.Key ResponsibilitiesCollection of...


  • Homebush, Victoria, Australia people2people Full time

    About the Role:The Account Receivable Officer will be responsible for managing the company's service agents' AR and AP ledgers, collections, reconciliations, and credits. This role requires an individual to work 4 days in the office and 1 day remotely.Key Responsibilities:Collection of all outstanding debtCommunication with internal and external...


  • Homebush, Victoria, Australia People2People Full time

    Job Title: Accounts Receivable OfficerAt People2People, we are seeking an experienced Accounts Receivable Officer to join our team. As a key member of our finance department, you will be responsible for managing the company's service agents' AR and AP ledgers, collections, reconciliations, and credits.About the Role:Manage AR and AP ledgers for service...


  • Homebush, Victoria, Australia People2People Full time

    Job Overview:We are seeking a skilled Accounts Receivable Officer to join our team at People2People. In this role, you will be responsible for managing the company's service agents' AR and AP ledgers, collections, reconciliations, and credits.Key Responsibilities:Collection of all outstanding DebtCommunication to relevant stakeholders (Internal and...


  • Homebush, Victoria, Australia people2people Full time

    About the Role:This position is responsible for delivering valuable insights into the operational health and identifying common trends, anomalies, and areas of concern.The insights and accuracy provided by this role are critical to ensure the business has visibility to meet objectives from all parties.Key Responsibilities:Tracking and reporting on pending...


  • Homebush, Victoria, Australia people2people Full time

    About the Role:This position reports into the National Warehouse & Transport Manager and is responsible for delivering valuable insights into the operational health and identifying common trends, anomalies, and areas of concern. The insights and accuracy provided by this role are critical to ensure the business has visibility to meet objectives from all...


  • Homebush, Victoria, Australia people2people Full time

    About the Role:Our client, a renowned electronics brand, is seeking a skilled professional to manage their service agents' AR and AP ledgers, collections, and reconciliations. As an Accounts Receivable Officer, you will be responsible for communicating with internal and external stakeholders, conducting monthly contra processes, and ensuring timely...