Claims Management Specialist
2 weeks ago
As a Claims Manager at people2people, you will be responsible for managing offshore BPO vendors responsible for back office administrative services. This role requires strong account management skills, with a focus on ensuring KPI achievement and providing excellent customer service.
About the Role:
This position is part of the Customer Experience department and will be based at the Sydney Olympic Park Office. You will be the main point of contact for Samsung Field Team and Retailers, responsible for managing customer claims and providing support.
Key Responsibilities:
- Manage offshore BPO vendors to ensure back office administrative services are delivered to a high standard.
- Develop and maintain working relationships with key stakeholders, including Samsung Field Team and Retailers.
- Provide excellent customer service and support, escalating customer claims as necessary.
- Monitor and manage KPIs to ensure vendor performance is meeting expectations.
Requirements:
- Relevant secondary/tertiary qualifications.
- Experience in a high-level customer service environment.
- Strong interpersonal and communication skills.
- Ability to work to critical deadlines and time frames.
- Current valid Australian Driver's License.
What We Offer:
- Generous discount on company products.
- Access to discounts and special promotions with retail partners.
- Access to wellbeing platform.
- Heavily discounted gym membership.
- Onsite parking.
About Us:
people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are committed to providing excellent service to our clients and candidates, and we are proud to be an inclusive workforce.
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