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Service Designer

2 months ago

Surry Hills, New South Wales, Australia HOBAN Recruitment Full time
{"title": "Service Designer Role", "content": "

HOBAN Recruitment is seeking a talented Service Designer to lead impactful improvements that enhance participant experiences with our client in the Disability sector.

About the Role:

As an EL1 Level Service Designer, you will play a pivotal role in designing and delivering service improvements for our client.

This role is located in a dynamic and collaborative work environment that values innovation.

You will lead a dynamic team, working closely with internal and external stakeholders to develop solutions that drive transparency and consistency in the disability sector experience.

Key responsibilities include:

  • Leading qualitative and quantitative research to enhance participant understanding.
  • Overseeing service design improvements and current state documentation.
  • Advocating for participant and stakeholder voices in design processes.
  • Facilitating design-thinking sessions to shape future service experiences.
  • Managing stakeholder relationships and representing the organisation in forums.
  • Leading a multi-disciplinary team to deliver quality outcomes.

Benefits

  • Competitive pay rate of $602.55 per day, including casual loading, providing you with financial stability and recognition for your expertise.
  • 11.5% superannuation to secure your future and support your retirement planning.
  • An initial up to 12-month assignment with the possibility of an extension, based on business requirements, providing job security and potential long-term prospects.
  • Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
  • A collaborative and inclusive work environment that values innovation.

About You
To be successful in this role, you will bring:

  • Expertise in service design, including journey mapping and stakeholder engagement.
  • Experience working within multi-disciplinary agile teams on large projects.
  • Strong qualitative and quantitative research skills.
  • Advanced communication, synthesis, and creative problem-solving abilities.
  • Human-Centred Design-led thinking.
  • Ability to navigate change and ambiguity with ease.
  • Proficiency with design tools such as Creately, Miro, or Mural.
  • Experience in disability, social services, or public sector (desirable).
  • Familiarity with Jira, SharePoint, and MS Suite.

Please note you need to be an Australian citizen for this Federal Government role.

We encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at or visit for additional contact details.

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