Customer Service Ambassador

11 hours ago

Melbourne, Victoria, Australia Kinetic Full time

Unleash your customer service skills and make a difference in the lives of people in Melbourne. As a Customer Service Officer with Kinetic, you will be the point of contact for our customers on-board our bus services and within the community.

About the Opportunity

This is an outdoor, customer-facing role based across various locations in Melbourne. Your responsibilities will include assisting passengers by providing transport information, customer assistance, and ensuring the safety of passengers and drivers on our services especially during rail and tram replacement services, as well as when bus routes are diverted.

Key Details
  • Outdoor Role: This role requires you to be outside, engaging directly with passengers.
  • Flexible Schedule: You will work on a rotating roster over 7 days a week, including weekends and public holidays.
  • Physical Activity: Expect lots of walking as part of your daily duties.
  • Car Required: You will work across 3 locations- North Melb, Doncaster & Bulleen, you will need a car.

You'll be involved in delivering high-quality customer service and assistance to passengers on bus services, answering questions and educating customers about ticketing products and the bus network to enhance their public transport experience.

Your Responsibilities
  • Maintain a visible presence on board bus services and bus stations to enhance passenger and driver security.
  • Engage with local communities to foster an understanding of the bus network and encourage its use.
  • Collaborate with community partners to promote and improve the bus service offerings in the region.
  • Support drivers and passengers to ensure a comfortable and enjoyable journey environment.
What We're Looking For
  • A commitment to customer service.
  • Well-developed communication skills to interact with people from diverse social and cultural backgrounds.
  • The ability to remain calm and exercise good judgment in high-pressure environments.
  • Conflict resolution skills and the ability to de-escalate and resolve conflicts.
  • Quick thinking and problem-solving abilities.
  • Able to contribute to a positive workplace culture and work cohesively in a supportive team.
  • Makes ethical, balanced, fair, and impartial decisions based on theory and relevant legislation.
  • Exhibits professional behavior and strong integrity as a public-facing representative of Kinetic.
  • Adaptable to work in a fast-paced, dynamic, and agile environment.
  • Self-motivated and a positive approach to continuous change.
  • Strong computer literacy, including MS Office (Word, Excel, PowerPoint) and internal systems.
About the Benefits
  • As Australasia's leading mass transit bus operator, we offer a dynamic and inclusive work environment that enables you to succeed.
  • We care for our people and provide an Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counselling, and legal advice.
About Us

Kinetic is Australia and New Zealand's largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. Our values reflect our genuine care for our customers, our people, and our environment.

  • Customer Service Ambassador

    3 days ago

    Melbourne, Victoria, Australia Woolworths Group Full time

    Customer Service Ambassador">At Woolworths Group, we're passionate about delivering exceptional customer experiences. As a Customer Service Ambassador, you'll play a key role in ensuring our customers receive the best possible service when shopping online.We're seeking an enthusiastic and flexible individual to join our team, working Sunday 14:00-17:00,...

  • Customer Service Ambassador

    3 weeks ago

    Melbourne, Victoria, Australia Vicinity Centres Full time

    Be Part of Our Customer-Facing TeamWe are seeking a dedicated and enthusiastic Customer Service Ambassador to join our team at Chadstone - The Fashion Capital. As a Customer Service Ambassador, you will be the first point of contact for our customers, ensuring they receive a warm and welcoming experience.Key Responsibilities:Provide exceptional customer...

  • Customer Service Ambassador

    4 weeks ago

    Melbourne, Victoria, Australia Easygo Full time

    Customer Service AmbassadorAbout the RoleEasygo is seeking a skilled Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will be the friendly face of our online casino, responsible for building and maintaining relationships with our customers. You will be the go-to person for addressing their needs, resolving any issues they...

  • Customer Service Ambassador

    2 weeks ago

    Melbourne, Victoria, Australia Vicinity Centres Full time

    Role PurposeThe Customer Service Ambassador plays a vital role in delivering exceptional customer experiences within our centres.This involves providing prompt, friendly, and informative services to ensure our guests have an enjoyable and hassle-free experience.

  • Customer Service Ambassador

    1 week ago

    Melbourne, Victoria, Australia Grupo Mantra Full time

    At Grupo Mantra, we're committed to delivering exceptional guest experiences.We're seeking a motivated and passionate Customer Service Ambassador to join our Front Office Team.The ideal candidate will be responsible for:Delivering service excellence from check-in to check-out and everywhere in between.Completing various front office tasks, ensuring every day...

  • Customer Service Ambassador

    4 days ago

    Melbourne, Victoria, Australia Accorhotel Full time

    About the RoleWe are seeking a highly skilled Customer Service Ambassador to join our team at Accorhotel. As a key member of our guest relations team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel valued and cared for throughout their stay.

  • Customer Service Ambassador

    1 week ago

    Melbourne, Victoria, Australia Probe CX Full time

    About Probe CXWe are a customer-centric organization dedicated to providing exceptional service to our clients.Job SummaryWe are seeking a highly skilled Customer Service Ambassador to join our team. The successful candidate will be responsible for delivering world-class service to our customers, ensuring their needs are met efficiently and effectively.About...

  • Customer Service Ambassador

    4 weeks ago

    Melbourne, Victoria, Australia Telstra Full time

    At Telstra, we're looking for a sales professional to join our dynamic retail team. As a Customer Service Ambassador, you'll be responsible for delivering exceptional customer experiences in our stores, providing product information, and driving sales growth.Provide quality customer service to all customersMaximise sales by sharing product knowledge with...

  • Customer Service Ambassador

    4 weeks ago

    Melbourne, Victoria, Australia Michael Page Full time

    Customer Service AmbassadorAbout Our ClientOur client is a distinguished Australian manufacturer and distributor specialising in fire safety, access solutions, and safe storage products, proudly serving customers throughout Australia and New Zealand.With a commitment to quality and innovation, they have established a strong reputation in the industry.Their...

  • Customer Service Ambassador

    1 day ago

    Melbourne, Victoria, Australia Easygo Full time

    At Easygo, we're seeking a talented Customer Service Ambassador to join our team in Melbourne. As a key member of our customer-facing department, you'll play a vital role in delivering exceptional service and building strong relationships with our global players.**Job Summary**We're looking for a highly motivated and enthusiastic individual who is fluent in...

  • Customer Service Ambassador

    12 hours ago

    Melbourne, Victoria, Australia Montu Full time

    Transformative Customer Support RoleWe are seeking a highly skilled Customer Service Ambassador to join our dynamic team at Montu. As a key member of our Commercial and New Business team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and teamwork.As a Customer Service Ambassador, you...

  • Customer Service Ambassador

    1 month ago

    Melbourne, Victoria, Australia Oaks Hotels Full time

    Customer Service AmbassadorOaks Hotels is seeking a Customer Service Ambassador to provide exceptional guest experiences. As a key member of our team, you will be responsible for welcoming and checking in guests, communicating professionally, making bookings, and assisting guests during their stay.Key Responsibilities:Welcome and check in guestsCommunicate...

  • Customer Service Ambassador

    1 month ago

    Melbourne, Victoria, Australia Vicinity Centres Full time

    Role OverviewThe Customer Service Ambassador will provide exceptional communication, coordination, and information services to our customers, ensuring a better, easier, and more enjoyable experience at Vicinity Centres.Key ResponsibilitiesDeliver professional and customer-focused service to guests, handling a variety of enquiries, including cash transactions...

  • Customer Service Ambassador

    3 weeks ago

    Melbourne, Victoria, Australia Adidas Full time

    Role Overview:As a Customer Service Ambassador at adidas VIC BCS, Chadstone Store, you will be responsible for delivering exceptional service to our customers during the busy holiday season.Key Responsibilities:Provide outstanding customer service, responding to their needs and resolving any issues efficiently.Assist with day-to-day store operations,...

  • Customer Service Ambassador

    2 weeks ago

    Melbourne, Victoria, Australia Seed Heritage Full time

    About the RoleWe are seeking a highly skilled Customer Service Ambassador to join our dynamic team at Seed Heritage.Job DescriptionSales Focused: Identify and secure sales opportunities in a digital retail environment, supporting customers throughout all stages of the purchase lifecycle across various channels such as tickets, email, live chat, and phone...

  • Customer Service Ambassador

    3 weeks ago

    Melbourne, Victoria, Australia Woolworths Full time

    About this role:We're seeking a Customer Service Ambassador to join our team at Woolworths. As a key member of our deli team, you'll be responsible for delivering a consistent and fresh customer service experience with our wide range of products.Key responsibilities:Ensure product quality, date checks, and highest food safety standards.Handle some delicious...

  • Customer Service Ambassador

    3 days ago

    Melbourne, Victoria, Australia Laminex Australia Full time

    About Laminex AustraliaAt Laminex, we're passionate about delivering exceptional customer experiences. As a Customer Service Ambassador, you'll play a vital role in making it easy to do business with us.You'll report to a Team Leader and be part of our dynamic Customer Experience team, handling an array of customer enquiries via phone, email, and webchat.The...

  • Customer Service Ambassador

    1 week ago

    Melbourne, Victoria, Australia Accor Full time

    Sofitel Melbourne On Collins, a luxurious hotel in the heart of Melbourne's city centre, offers an exceptional opportunity for a Customer Service Ambassador to join their team.As a representative of the hotel, you will be responsible for providing unparalleled service to guests and colleagues alike. You will be the first point of contact for guests,...

  • Customer Service Ambassador

    1 month ago

    Melbourne, Victoria, Australia Vicinity Centres Full time

    Role OverviewAs a Customer Service Ambassador at Vicinity Centres, you will play a vital role in ensuring our customers have an exceptional experience. You will be the first point of contact for our guests, providing a warm welcome and farewell, and ensuring their needs are met throughout their visit.Key ResponsibilitiesProvide exceptional customer service,...

  • Customer Service Ambassador

    2 weeks ago

    Melbourne, Victoria, Australia Brand Collective Full time

    About Brand CollectiveBrand Collective is a Melbourne-based fashion brand that embodies timeless and relaxed elegance. Our mission is to provide exceptional customer experiences through our curated collections of interchangeable, complementary, and versatile styles.Key Responsibilities:Be our brand ambassador by delivering outstanding customer service and...