Customer Service Ambassador

3 weeks ago


Melbourne, Victoria, Australia Easygo Full time

Customer Service Ambassador

About the Role

Easygo is seeking a skilled Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will be the friendly face of our online casino, responsible for building and maintaining relationships with our customers. You will be the go-to person for addressing their needs, resolving any issues they may encounter, and ensuring their overall satisfaction.

Key Responsibilities

  • Respond to customer inquiries and requests in a timely and professional manner via chat
  • Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction
  • Respond to customer inquiries in both English and Portuguese, with fluency in both languages
  • Keep up-to-date with product information and company policies to accurately assist customers
  • Maintain customer data and communicate effectively with internal teams as needed
  • Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements
  • Work a shift pattern which is 24/7 across 365 days

What We Offer

  • EAP access for you and your family
  • Access to over 9,000 courses across our Learning and Development Platform
  • Paid volunteer day
  • Two full-time barista's who will make your daily coffee, tea or fresh juice
  • Daily catered breakfast
  • Massage Wednesdays - we get professionals to do this
  • Team lunches and happy hour in the office from 4pm on Fridays
  • Fun office environment with pool tables, table tennis and all your favourite gaming consoles
  • Help yourself drinks fridges and snack shelves


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