Customer Service Ambassador
3 weeks ago
Customer Service Ambassador
About the Role
Easygo is seeking a skilled Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will be the friendly face of our online casino, responsible for building and maintaining relationships with our customers. You will be the go-to person for addressing their needs, resolving any issues they may encounter, and ensuring their overall satisfaction.
Key Responsibilities
- Respond to customer inquiries and requests in a timely and professional manner via chat
- Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction
- Respond to customer inquiries in both English and Portuguese, with fluency in both languages
- Keep up-to-date with product information and company policies to accurately assist customers
- Maintain customer data and communicate effectively with internal teams as needed
- Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements
- Work a shift pattern which is 24/7 across 365 days
What We Offer
- EAP access for you and your family
- Access to over 9,000 courses across our Learning and Development Platform
- Paid volunteer day
- Two full-time barista's who will make your daily coffee, tea or fresh juice
- Daily catered breakfast
- Massage Wednesdays - we get professionals to do this
- Team lunches and happy hour in the office from 4pm on Fridays
- Fun office environment with pool tables, table tennis and all your favourite gaming consoles
- Help yourself drinks fridges and snack shelves
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