Customer Service Ambassador

3 weeks ago

Melbourne, Victoria, Australia Michael Page Full time
Customer Service Ambassador

About Our Client

Our client is a distinguished Australian manufacturer and distributor specialising in fire safety, access solutions, and safe storage products, proudly serving customers throughout Australia and New Zealand.

With a commitment to quality and innovation, they have established a strong reputation in the industry.

Their head office, conveniently located in South Granville, Western Sydney, serves as the hub for a dedicated team focused on delivering exceptional service and support.

Job Description

The key responsibilities of the Customer Service Ambassador position include:

Managing Customer Inquiries: Handle phone calls, emails, and trade counter inquiries with professionalism and friendliness.

Understanding Customer Needs: Engage with customers to identify their requirements and recommend suitable products or solutions.

Collaboration: Work closely with in-house technical experts and system specialists to provide the best solutions for clients.

Order Management: Create quotations, process orders, and efficiently manage product deliveries.

Customer Support: Provide timely and accurate responses to customer questions and issues, ensuring a high level of satisfaction.

Documentation: Maintain accurate records of customer interactions, inquiries, and transactions in the CRM system.

Contributing to a Positive Culture: Foster a supportive and enjoyable workplace environment by collaborating effectively with team members.

Continuous Learning: Stay informed about the company's product range and industry developments to better assist customers.

The Successful Applicant

The ideal candidate for the Customer Service Ambassador position is a dynamic individual with a proven track record in customer service, demonstrating a friendly, client-centred approach. They possess strong communication skills, detail-oriented, able to multitask in a fast-paced environment, and comfortable working independently while also being a collaborative team player.

Familiarity with CRM systems, such as Hub Spot or Business Central, is desirable, but not essential.

Reliability and a proactive attitude are crucial, as is a genuine eagerness to learn about the company's diverse product range. Above all, they should embody a strong work ethic, punctuality, and a positive mindset, contributing to a supportive workplace culture.

Successful applicants will need to be Australian Citizen's or a Permanent Resident.

What's on Offer

  • Convenient Location: The head office is located in South Granville, with on site parking available for easy access.
  • Regular Hours: A Monday to Friday schedule, with work hours between 7:30 am and 5:00 pm, promoting a healthy work-life balance.
  • Career Growth: Opportunities for professional development and career advancement within a reputable company.
  • Supportive Work Environment: Join a collaborative team that values your contributions and fosters a positive workplace culture.
  • Product Training: Comprehensive training on the company's diverse product range to enhance your knowledge and skills.

With a salary range of AU$65,000 - AU$75,000 per annum, this is an excellent opportunity for a customer-focused individual to join a successful and reputable company.

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