Sea Freight Customer Service Specialist

2 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time

Our company is seeking an experienced Sea Freight Customer Service professional to manage customer import orders, fulfill customer requirements, and process importations through internal systems in conjunction with the Customs Broker. This role requires a high level of organizational skills, proficiency in Microsoft Word & Excel programs, and excellent presentation and communication skills.

Responsibilities:
  • Ensure day-to-day operational tasks within the Customer Service Team are undertaken and completed in line with business and customer requirements.
  • Complete end-to-end customer service functions, including liaison with relevant offices, both locally and internationally.
  • Deliver specific goals in relation to customer understanding, value creation, operational excellence, and financial improvement.
  • Job registrations and obtaining/preparing necessary documents for Customs clearance through to delivery of goods to customers.
  • Collect relevant charges, invoicing, and job costings.
  • Monitor cargo availability.
  • Provide best-in-class service to Customs brokers.
  • Communicate all delays and issues to customers.
  • Be proficient with all customers' requirements within the Customer Service Team and be in a position to support operations when team members are absent.
  • Approve and process creditor invoices.
  • Follow client Standard Operating Procedures (SOPs).
  • Other duties as directed by the Customer Service Supervisor and Operations Manager.
  • Meet all Quality, Environmental, and OH&S criteria and ensure adherence to all requirements and procedures as stipulated in the client manual.
  • Coordinate deliveries of airfreight, LCL, and FCL shipments to customers.

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