Sea Freight Customer Service Officer

4 weeks ago

Brisbane, Queensland, Australia Buscojobs Full time

Transport and Rail

Brisbane Airport, Brisbane, Australia

Freight Forwarding Officer (Sea)

  • 40.56 per hour casual rate
  • Monday to Friday – 8.30am-5.00pm
  • 1 hour unpaid lunch break
  • Must have own vehicle and drivers license

We are seeking an experienced Sea Freight Customer Service Operator who can efficiently manage customer import orders, fulfil customer requirements, process importations through internal systems, in conjunction with the Customs Broker, in line with Company processes and in accordance with the Company standards.

This is a great opportunity for an administrative professional who is looking for long term employment opportunities, can roll with the punches and his highly organised when managing multiple tasks.

The successful candidate will be able to demonstrate the following key standards :

Ensure the day-to-day operational tasks within the Customer Service Team are undertaken and completed in line with the business and customer requirementsComplete end to end customer service functions, including liaison with relevant offices, both locally, Interstate and overseas.Deliver the specific goals in relation to customer understanding, value creation, operational excellence, and financial improvement.Job registrations and obtaining / preparing necessary documents for Customs clearance, through to delivery of goods to CustomersCollect relevant charges, invoicing, and job costingsMonitor cargo availabilityProvide best service to Customs brokersCommunicate all delays and issues to customersBe proficient with all customers' requirements within the Customer Service Team and be in a position to support operations when team members are absent.Approving and processing creditor invoicesFollow client SOP'sOther duties as directed by Customer Service Supervisor and Operations Manager.Meet all Quality, Environmental and OH&S criteria and ensure adherence to all requirements and procedures as stipulated in the client manualCo-ordinating deliveries of airfreight, LCL and FCL shipments to customers.

Qualifications and Skills :

Minimum of 2 years industry experience.Preferred knowledge of EDI / CargowiseKnowledge of freight forwarding, and accountancy practices a distinct advantage.Customer services and commercial exposure such as quoting and rate negotiationLean ProcessesHigh level of verbal and written communication skillsExcellent presentationCustomer Service skillsProficiency to a moderate level in Microsoft Word & Excel programs.

If you feel that you meet the above mentioned criteria, please apply now or email Hannah Limond at

Only shortlisted applicants will be contacted.

LP Consulting Services | https : / / / labourpower-consulting-services

Job Information

Job Reference : _

Salary : AU$40 - AU$41 per hour

Salary From : AU$40

Salary To : AU$41

Salary Type : hour

Consultant Name : Hannah Limond

Job Industries : Transport and Rail

Job Locations : Brisbane Airport, Brisbane, Australia

Job Types : Temporary

Job Skills : Administration, Personal Assistant, Clerical, Customer Service, Call Centre, Sea import, Sea export

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