Front Office Team Lead

2 days ago

Melbourne, Victoria, Australia beBeeGuestService Full time

At Lancemore Mansion Hotel Werribee Park, we are seeking an experienced Guest Service Manager to join our front office team.

This is a unique opportunity for a passionate and detail-oriented individual to deliver exceptional guest experiences throughout their stay.

The successful candidate will be responsible for representing the hotel positively over the phone, email, and in person.

About The Role
  • Deliver exceptional guest experiences, including reservations, arrivals, and departures.
  • Represent the hotel positively over the phone, email, and in person.
  • Make recommendations about the hotel and local area.
  • Respond to guest feedback, concerns, or complaints appropriately and follow up as needed.
About You

We are looking for someone with experience in a similar role and exposure to front office reception and reservations.

A passion for delivering exceptional guest service, problem-solving, and taking accountability is essential.

The ideal candidate will have strong administrative skills and system proficiency, as well as the ability to work under pressure in a fast-paced environment.

We offer flexible working arrangements, career growth, staff discounts, incentives, and social activities.

About Us

Lancemore Mansion Hotel offers a unique experience, situated on a grand 19th Century estate among 10 acres of formal English gardens.

Relax with treatments at our award-winning spa, have a picnic in the gardens, and dine at Joseph's restaurant.

Nearby attractions include Werribee Open Range Zoo, Victoria State Rose Garden, and the Historic Chirnside Mansion.

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