Front Office Manager

1 day ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000
Hotel Front Office Manager Role

Are you an organized and customer-focused individual with excellent communication skills? We are seeking a Hotel Front Office Manager to join our team

  • Manage the front office, including complaint escalation and problem-solving, team management, training, rostering, and timesheet approvals.
  • Ensure exceptional guest service at check-in, check-out, and during stay, setting high standards for the hotel's vibrant atmosphere.
  • Create memorable experiences for guests by thoughtfully tailoring their stay.
Responsibilities

We are looking for someone who can:

  • Oversee the front office operations, including managing complaints and problems.
  • Lead by example and set high standards for guest services.
  • Identify new sales leads and encourage the team to do the same.
  • Manage emergency situations in a safe and professional manner.
  • Build strong relationships with teammates and guests.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Approved Australian working rights.
  • First Aid Certificate or willingness to obtain within the first month.
  • Responsible Service of Alcohol Certificate or willingness to obtain within the first month.
  • Flexibility to work various shifts, including public holidays on rotation.
  • Demonstrated experience leading a team with kindness to achieve outcomes.
  • Problem-solving and complaint resolution skills.
  • High attention to detail and effective communication skills.
Benefits

You'll enjoy:

  • National career growth opportunities.
  • Accelerated development in hotel management or corporate areas.
  • Comprehensive onboarding and ongoing support.
  • The chance to join our Fast-Track Hotel Management Development program.
  • Genuine flexibility and job security.

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