Service Excellence Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeImprovement Full time $180,000 - $240,000

Job Description:

  • Operational support services and continuous improvement services are required to drive steady operational state.
  • Key responsibilities include engagement, management, and delivery of operations support services and Continuous Improvement (CI) services.
  • The CISM will engage clients at all levels, from operational to senior management, to understand business objectives, performance measures, and lead onshore & offshore support teams to achieve ongoing successful outcomes.
  • Additional responsibilities include assessing and reporting on client success, and owning the CI and operational support service discussions and outcomes.

Required Skills and Qualifications:

  • 10+ years' experience in service management and service delivery in large complex organisations and/or tier 1 or 2 professional services organisations.
  • Proven experience in senior stakeholder and executive engagement and influencing decision makers is also required.
  • High-level knowledge to communicate and discuss business process and technology solutions is necessary, as well as understanding of cloud technology platforms and methods.

Benefits:

Leadership and general management skills are also required, including experience and knowledge in roadmap planning/scheduling, understanding, and interpreting service contracts, as well as managing and resolving service escalations.

Others:

Experience and knowledge in ERP/SCM service and support management is highly regarded but not essential.

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