Service Excellence Manager
2 weeks ago
The Cross-Venue Front of House Manager plays a vital role in ensuring exceptional customer experiences across multiple venues. This dynamic position requires a leader who can adapt to different service styles, motivate staff, and resolve issues professionally.
Responsibilities:- Lead and support front-of-house staff during service, fostering a positive and productive environment.
- Handle customer feedback and concerns with poise and professionalism.
- Manage shift reports, cash handling, and stock controls with precision and attention to detail.
- Ensure compliance with relevant standards and regulations, such as RSA and WHS.
- Collaborate closely with Venue Managers and Restaurant Managers to align team goals and service standards.
- A minimum of hospitality leadership experience at the Head Wait Staff level or higher.
- Adaptability and flexibility to work in diverse environments.
- Strong communication and interpersonal skills, with a natural ability to lead and motivate teams.
- Organizational skills, reliability, and a solutions-focused approach.
- Possession of an RSA certification and Approved Managers Card.
- Flexibility to work varied shifts, including nights, weekends, and public holidays.
- A unique opportunity to gain experience across multiple well-known venues in Fremantle & Port Coogee.
- Competitive remuneration package, including meals, discounts, and other benefits.
- A dynamic, supportive, and fun team environment that values collaboration and growth.
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Service Excellence Manager
2 weeks ago
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Service Excellence Manager
1 week ago
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Service Excellence Manager
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Service Excellence Manager
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Asset Owner Client Liaison
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