Service Excellence Manager

7 days ago

Sydney, New South Wales, Australia beBeeService Full time $150,000 - $200,000

Service Excellence Manager

About the Role
  • Manage and oversee critical data integration and file services, ensuring seamless operations.
  • Develop and implement service strategies to meet business objectives, driving growth and improvement.

Key Responsibilities:

  • Service Quality Assurance: Continuously monitor, analyze, and improve service quality metrics, enhancing customer satisfaction.
  • Service Performance Optimization: Regularly assess and enhance service performance indicators, such as uptime, response time, and throughput.
  • Service Availability Management: Develop and implement proactive strategies to ensure high service availability, minimizing downtime and its impact.

Requirements:

  • Proven experience in managing and delivering high-quality services, with a strong focus on customer satisfaction.
  • Excellent analytical and problem-solving skills, with the ability to identify and address service delivery issues.
  • Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams.

Benefits:

  • Opportunity to drive business growth and improvement through innovative service strategies.
  • Chance to work with a dynamic team, promoting collaboration and knowledge sharing.
  • Competitive compensation package, reflecting individual contributions and achievements.

Additional Information:

  • Must be able to work in a fast-paced environment, adapting to changing priorities and deadlines.
  • Should have a passion for delivering exceptional customer experiences, with a commitment to ongoing service excellence.

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