Service Excellence Manager

1 week ago

Sydney, New South Wales, Australia beBeeManager Full time $60,000 - $88,000

**Job Overview**

We are seeking a highly motivated and experienced Hub Manager to oversee the sales and customer service operations for our hub. This is an exciting opportunity to join our team and play a key role in delivering exceptional customer experiences.

Key Responsibilities:

  • Manage Hub Operations: Oversee the day-to-day activities of the hub, ensuring it is well-presented and welcoming to customers.
  • Provide Sales Support: Take customer sales calls and provide sales support to assist customers in purchasing services.
  • Customer Service: Provide post-sales support to ensure customers are delighted with the service they receive.
  • Administration Tasks: Perform general administration tasks related to sales and customer service.
  • Team Collaboration: Work as part of a team to ensure effective shift management across locations.
  • Reporting: Report to the Sales Manager.

Requirements:

  • Sales Experience: Prior experience in sales and customer support is essential.
  • Communication Skills: A genuine, friendly, vibrant, and welcoming personality.
  • Sales Aptitude: A love of sales and meeting customer needs.
  • Time Management: Excellent time management and organisational skills.
  • Communication Skills: Good written communication skills and attention to detail.
  • Certifications: Ability to obtain a current Working with Children Check or equivalent.
  • Technical Skills: High proficiency in office productivity software.

Desirable Qualifications:

  • Language Skills: Proficiency in English and Mandarin.
  • Previous Experience: Previous sales and customer service experience.

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