Servicing Excellence Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeExcellence Full time $90,000 - $120,000

Job Title: Servicing Excellence Manager

Job Description

We are seeking a highly skilled Servicing Excellence Manager to lead our team in delivering exceptional guest experiences. As a key member of our operations team, you will be responsible for overseeing daily operations, ensuring seamless service flow, and maintaining high standards of quality and hygiene.

Your primary focus will be on supervising the team, setting performance objectives, and monitoring service standards. You will also be responsible for ensuring accurate cash handling procedures, assisting with training and development, and supporting the achievement of financial and operational targets.

In this role, you will have the opportunity to work with a talented team to deliver outstanding hospitality experiences across multiple venues. Your ability to create a positive and inclusive work environment will be essential in driving team engagement and motivation.

Requirements and Qualifications
  • Supervisory experience in a fast-paced hospitality environment
  • Exceptional guest service skills and proactive attitude
  • Highly organized and detail-oriented
  • Flexible availability to meet venue operating hours
  • Current NSW RSA card
Benefits
  • FREE buffet meal with a new menu every day at our Employee Dining Room
  • Uniform laundered and ready daily on property
  • Free transport on Light Rail from Central to The Star
  • $10/day parking available on property
  • 30% staff discounts across our venues
  • Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
  • Generous Paid Leave for primary and secondary carers
  • The Star is an Employer of Choice for Gender Diversity (WGEA)
  • Career development and training via The Star Academy
About Us

At The Star, we value diversity, equity, and inclusion in the workplace. We strive to create a culture that embodies our company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care. We welcome applications from all cultures and backgrounds and offer flexible working options to support well-being.

We were awarded WGEA Employer of Citation for Gender Equality and recognized as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI).

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries: Hospitality

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