First Nations Community Support Specialist
3 weeks ago
At ANZ, we're committed to creating a world where people and communities thrive. Our purpose is to improve the financial wellbeing and sustainability of our customers.
Job DescriptionWe're seeking a First Nations Community Support Specialist to join our team in providing exceptional customer service to Aboriginal and Torres Strait Islander customers. You will be responsible for handling everyday banking enquiries, including balance enquires, general banking enquiries, internet, and phone banking enquiries, lost and stolen cards, cancelling direct debits, identification/authentication, account opening, and other remote services.
Key Responsibilities:- Provide personalized and meaningful conversations with customers to assist them with their Everyday Banking needs
- Troubleshoot issues such as technical problems, lost and stolen cards, etc.
- Work in a professional environment meeting customer-centric, financial, and risk targets
To succeed in this role, you'll need to have:
- A demonstrated connection and passion to support the Indigenous Community
- Excellent communication skills and ability to engage and understand customer needs
- A strong sense of professionalism and ambition
- Excellent phone manner and ability to engage with customers
We offer a range of benefits, including flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services from ANZ and more. At ANZ, we celebrate the diversity of our people and communities, and we welcome applications from everyone.
Estimated Salary:$65,000 - $80,000 per annum, depending on experience and location.
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