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Operational IT Service Delivery Specialist

2 months ago

Canberra, ACT, Australia Tasmania Full time
Job Description

As the Operational ITSM Specialist at Tasmania, you will play a pivotal role in maintaining the reliability of our environment and driving a culture of operational excellence. You will be responsible for performing the role of Major Incident Manager on an on-call basis, ensuring timely detection, investigation, and remediation of priority technology incidents.

You will work closely with key stakeholders across the organization to achieve our objective of re-imagining service delivery and providing laser-like focus on all three fronts: resilience, reliability, and innovation. Your seamless balance of reliability and resilience will support emerging technology trends and transformational initiatives with a focus on digital and data.

This position will suit those with an operations management or senior technical background who are looking to make the change into a leadership/operational role. You will be responsible for:

Key Responsibilities
  • Collaborating with a multi-vendor complex environment to drive incident prevention and resolution.
  • Supporting our change management process and maintaining an appropriate risk culture while facilitating fast and reliable technology change.
  • Working closely with key stakeholders to achieve our objective of re-imagining service delivery.
  • Seamlessly balancing the reliability and resilience of our services while supporting emerging technology trends and transformational initiatives.

You will be a strong people leader with the ability to foster strong collaboration and a sense of belonging within a geographically distributed team. You will have a career in modern technology operations, major incident management, and service reliability, with experience in regulatory and executive reporting, and familiarity in unlocking insights through unified analytics and AI.

Key strengths include:

Key Strengths
  • Strong people leadership and proven ability to foster strong collaboration and a sense of belonging within a geographically distributed team.
  • A career in modern technology operations, major incident management, and service reliability.
  • Experience in regulatory and executive reporting, and familiarity in unlocking insights through unified analytics and AI.
  • Experience in reducing the impact of priority incidents and providing efficient resolutions.
  • Experience identifying control gaps and implementing governance controls.
  • Experience creating measurable value for customers through seamless digital experiences, faster delivery, and sustainable change.
  • Strong commercial mindset, pragmatic, motivated, and passionate for modern practices such as Site Reliability Engineering (SRE), AIOps, and discovering smarter ways of delivering automated services eliminating toil.
  • Solid experience in IT Service Management and Operations as a Senior Leader.
  • Working knowledge of on-premise infrastructure technologies and ServiceNow.