Process Optimization Specialist

4 weeks ago

Canberra, ACT, Australia Kinetic IT Full time

Process Optimization Specialist

We are seeking a skilled Process Optimization Specialist to join our team at Kinetic IT. As a key member of our IT Service Management team, you will be responsible for reviewing, analyzing, and refining processes to ensure they align with customer requirements and industry best practices.

Key responsibilities include:

  • Identify and recommend process improvements to achieve customer and account outcomes, in line with best practice and delivering process optimization.
  • Execute process analysis and reporting to enable performance measurement and identify opportunities for improvement.
  • Promote process design, implementation, and execution standards, monitoring compliance with customers' approved policies, standards, and knowledge management.
  • Liaise with stakeholders to support process transformation and uplift process capability, participating in workshops, training, mentoring, etc., as needed.
  • Document processes, models, and measurement mechanisms in technical documents/reports.
  • Execute all defined corporate and management accountabilities in Health and Safety and Security practices to ensure a safe and compliant workplace.

Requirements:

  • Able to maintain a minimum Government Security Clearance
  • Able and willing to participate in a Pre-engagement integrity checks (PEIC)
  • Available for 24x7 rotating roster through a 16 week period over tax time & on call responsibilities shared amongst the team (4 days on followed by 4 days off).
  • Proven experience in coordinating process execution in an ITIL-aligned IT Service Management environment, with specific experience in the relevant practice aligned to your role.
  • Ability to understand, interpret, and implement best practice policies and procedures to ensure adherence.
  • Excellent interpersonal and relationship management skills, with strong technical writing, reporting, and documentation abilities.
  • A demonstrated ability to consider the end-to-end business value of process activities.

About Kinetic IT:

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers' expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees.

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