Service Delivery Specialist

2 weeks ago


Canberra, ACT, Australia CYOS Solutions Full time
Job Description

About the Role

We are seeking a highly skilled Service Desk Analyst to join our team at CYOS Solutions. The successful candidate will be responsible for providing technical support and assistance to our clients, ensuring that their IT needs are met in a timely and efficient manner.

Key Responsibilities

  • Provide technical support and assistance to clients via phone, email, and remote access
  • Assist clients with troubleshooting and resolving technical issues
  • Administer support for staff across multiple locations
  • Provide on-call support after hours on a rostered basis
  • Conduct administration, scripting, and access management tasks as required
  • Contribute to the development and updating of knowledgebase articles and standard operating procedures
  • Represent the agency at meetings and conferences
  • Provide accurate specialist advice and reporting on team functional responsibilities

Requirements

  • Knowledge and experience in successfully setting priorities and delivering quality results in a business support environment
  • Proven ability to communicate effectively with stakeholders across a geographically dispersed network
  • Analytical skills with the ability to obtain accurate conclusions and apply innovative initiatives
  • Demonstrated personal integrity and ability to work autonomously
  • Desirable skills include experience with ServiceNow, Microsoft Windows, Microsoft Office, and ITIL

About CYOS Solutions

CYOS Solutions is a leading provider of IT services, committed to delivering high-quality solutions to our clients. We are a dynamic and innovative company, dedicated to building a culture of quality service management and continuous improvement.



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