Operational Efficiency Specialist

4 weeks ago


Canberra, ACT, Australia Exclaim IT Full time
Job Description

As an Operations Analyst at Exclaim IT, you will play a key role in maintaining a reliable IT support model, ensuring users receive timely assistance, and technical issues are resolved efficiently.

Key Responsibilities:

  • Oversee the project after deployment, monitoring and coordinating ongoing maintenance and delivery activities.
  • Provide technical support to end-users, addressing system access or functionality issues.
  • Monitor and respond to incidents, identifying root causes and implementing solutions that involve coordination with development and infrastructure teams.
  • Manage relationships with third-party vendors providing operational services or tools, ensuring their solutions align with the operational needs of the technology solution.
  • Collaborate with other teams to address operational aspects of changes, troubleshooting and resolving complex issues.

Desirable Skills:

  • Proven expertise in system design, solution architecture, and software design principles.
  • Familiarity with Microsoft Azure and its cloud-native capabilities.
  • Proficient in Infrastructure as Code (IoC) methodologies.
  • Solid understanding of OAuth and OIDC frameworks.
  • Familiarity with the Microsoft .NET framework.
  • Familiarity with Microsoft Dynamics 365.


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