Service Delivery Manager

2 weeks ago


Canberra, ACT, Australia Datacom Full time

About the Role

Datacom is seeking a Senior Service Delivery Manager to ensure customer satisfaction by providing quality services in accordance with contracts. You will be responsible for providing a single point of contact for customers and aligning their requirements with Datacom's service levels.

Key Responsibilities

  • Ensure governance across all areas of service delivery, including service management, incident and change management, and customer satisfaction.
  • Play a key role in ensuring the highest level of operational service delivery.
  • Manage towards positive solutions by bringing people and teams together to find outcomes-based solutions.
  • Negotiate and manage commercial contracts to ensure win/win situations for all parties.
  • Establish and assure adherence to budgets, schedules, and performance requirements.

Requirements

  • A passion for delivering great service to customers.
  • Excellent customer relationship building and management skills with strong influencing and persuasive ability.
  • Natural leadership with the ability to frequently interact with various stakeholders and team members.

What You'll Bring

Datacom is a dynamic and agile company that operates at the forefront of technology. We care about our people and provide a range of perks, including social events, remote working, and professional development courses. You will be recognised and valued for your contributions in a collegial and flat-structured environment.



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