Customer Service Team Lead

2 weeks ago


Central Queensland, Australia Drakes Supermarkets Full time

Unlock Your Potential

Drakes Supermarkets is a dynamic and growing retail company, offering exciting career opportunities for ambitious individuals. As a Customer Service Team Lead, you will be responsible for leading a team of customer-facing staff, providing exceptional service to our customers, and driving sales growth.

Key Responsibilities:

  • Lead and manage a team of customer service staff
  • Develop and implement customer service strategies to drive sales growth
  • Provide exceptional customer service, resolving customer complaints and issues
  • Collaborate with store managers to achieve sales targets and improve customer satisfaction

Requirements:

  • Proven leadership and management experience in a retail environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong customer service skills and a passion for delivering exceptional customer experiences

About Drakes Supermarkets:

Drakes Supermarkets is a family-owned and operated retail company, with a strong commitment to customer service and community involvement. We offer a dynamic and supportive work environment, with opportunities for career growth and development.



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