Business Operations Manager

3 days ago

Central Queensland, Australia Drakes Supermarkets Full time

Drakes Supermarkets is a Retail industry success story. A family-owned and operated private company, we are Australia's largest independently owned supermarket chain.

Due to our unprecedented growth, we provide excellent career opportunities within our company. As a Business Operations Manager - Customer Service, you will play a key role in driving business outcomes and ensuring exceptional customer experiences across our stores.

The successful applicant will be given the opportunity to treat the department as if it were their own business, with flexibility to tailor store services and product offerings to meet local customer needs.

You will work as part of an enthusiastic team in a highly competitive supermarket environment, demonstrating:

  • Sigificant front-end and POS knowledge
  • Unparalleled commitment to customer service
  • Experience in supervising staff
  • Accurate staff rostering skills
  • Passion and enthusiasm, with a hands-on approach
  • Excellent communication skills
  • Able to liaise with both staff and management
  • An understanding of ordering and cost control
  • Commitment to occupational health and safety standards

To succeed within our organisation, applicants must be able to:

  • Display a passion for customer service
  • Express a positive can-do attitude
  • Problem-solve effectively
  • Lead by example
  • Motivate a team
  • Communicate effectively with management, employees, customers, and external stakeholders

We offer a competitive salary range of AUD $65,000 - $85,000 per annum, depending on experience. This role also offers opportunities for professional development and career advancement in a dynamic and growing company.

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