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Customer Service Operations Manager

2 months ago


Central Queensland, Australia Drakes Supermarkets Full time

Unleash Your Potential as a Customer Service Operations Manager

About Drakes Supermarkets

Drakes Supermarkets is Australia's largest independently-owned supermarket chain, and we're growing fast. As a family-owned business, we pride ourselves on our commitment to customer satisfaction and staff development.

Job Description:

We're looking for an experienced Customer Service Assistant Manager to join our team. In this role, you'll be responsible for leading a dynamic team to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Liaise with store managers to develop and implement sales strategies that meet customer needs
  • Lead a team of customer service representatives to achieve sales targets and improve customer satisfaction
  • Monitor and analyze sales data to identify trends and opportunities
  • Develop and implement training programs to enhance customer service skills

Requirements:

  • Proven experience in a customer-facing role, preferably in retail or hospitality
  • Excellent leadership and communication skills
  • Able to work effectively in a fast-paced environment
  • Highly organized and able to prioritize tasks efficiently

Salary Package:

We offer a competitive salary package, including a base salary of $85,000 per annum, plus superannuation and other benefits. The successful candidate will also have the opportunity to participate in our performance-based bonus scheme.