Customer Service Team Lead

3 weeks ago

Central Queensland, Australia Drakes Supermarkets Full time

Unlock Your Potential

Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.

The successful applicant will be given the opportunity to treat the department as if it were their own business. They will be given the flexibility to tailor the stores service and product offering to meet the specific needs of the customers within the local area.

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

  • Significant front end and POS knowledge
  • Unparalleled commitment to customer service
  • Experience in supervising staff
  • Accurate staff rostering will be an advantage
  • Passion and enthusiasm, with a very "hands on" approach
  • Excellent communication skills
  • Ability to liaise with both staff and management
  • An understanding of ordering and cost control
  • Commitment to occupational health and safety standards

To succeed within our organisation, applicants must be able to:

  • Display a passion for customer service
  • Express a positive "can do" attitude
  • Problem solve
  • Lead by example
  • Motivate a team
  • Communicate effectively with management, employees, customers and external stakeholders

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