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Customer Experience Specialist

1 month ago

Joondalup, Australia Edith Cowan University Full time
Job Title: Communication Centre Officer

Edith Cowan University is seeking a highly motivated and customer-focused individual to join our Communications Centre team as a Communication Centre Officer. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer experience to our students and the general public.

About the Role:

The Communications Centre is an integral part of Edith Cowan University, providing a range of services to support our students and the community. As a Communication Centre Officer, you will be responsible for delivering exceptional customer experience through various channels, including social media, online chat, email, and inbound and outbound calling. You will also be responsible for providing accurate and relevant information, resolving enquiries, and meeting personal and team targets.

Key Responsibilities:
  • Deliver exceptional customer experience through various channels
  • Provide accurate and relevant information
  • Resolve enquiries and meet personal and team targets
  • Work collaboratively with the Communications Centre team to achieve goals and objectives
Requirements:
  • Experience working in a customer-centric environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • High level of accuracy and attention to detail
What We Offer:

Edith Cowan University offers a range of benefits, including a competitive salary, opportunities for professional development, and a supportive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experience, we encourage you to apply for this exciting opportunity.