Customer Experience Liaison

4 weeks ago


Joondalup, Australia Edith Cowan University Full time
Job Summary

Edith Cowan University is seeking a skilled and customer-focused individual to join our Communications Centre as a Communications Centre Officer. This is an exciting opportunity to work with a passionate team that provides exceptional experiences to current and future students.

Key Responsibilities
  • Deliver exceptional customer experiences through various channels, including social media, online chat, email, and inbound/outbound calling.
  • Provide accurate and relevant information in an efficient manner.
  • Resolve customer enquiries and provide first-point resolution.
  • Meet personal and team performance targets.
  • Represent Edith Cowan University as an ambassador and promote a positive image of the university.
Requirements
  • Experience working in a customer-centric environment.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent communication and interpersonal skills.
  • Ability to work varied hours, including weekends and public holidays.
  • Ability to work in a team environment and provide support to colleagues.
Working with Us

Edith Cowan University is a leading Australian university with a strong focus on student experience and success. Our Communications Centre is an exciting and dynamic team that provides support to current and future students. We are committed to providing a safe and inclusive work environment and offer a range of benefits and opportunities for professional development.

What We Offer
  • A competitive salary and benefits package.
  • Ongoing professional development opportunities.
  • A safe and inclusive work environment.
  • The opportunity to work with a passionate and dedicated team.


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