Customer Experience Liaison
4 weeks ago
Edith Cowan University is seeking a skilled and customer-focused individual to join our Communications Centre as a Communications Centre Officer. This is an exciting opportunity to work with a passionate team that provides exceptional experiences to current and future students.
Key Responsibilities- Deliver exceptional customer experiences through various channels, including social media, online chat, email, and inbound/outbound calling.
- Provide accurate and relevant information in an efficient manner.
- Resolve customer enquiries and provide first-point resolution.
- Meet personal and team performance targets.
- Represent Edith Cowan University as an ambassador and promote a positive image of the university.
- Experience working in a customer-centric environment.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Excellent communication and interpersonal skills.
- Ability to work varied hours, including weekends and public holidays.
- Ability to work in a team environment and provide support to colleagues.
Edith Cowan University is a leading Australian university with a strong focus on student experience and success. Our Communications Centre is an exciting and dynamic team that provides support to current and future students. We are committed to providing a safe and inclusive work environment and offer a range of benefits and opportunities for professional development.
What We Offer- A competitive salary and benefits package.
- Ongoing professional development opportunities.
- A safe and inclusive work environment.
- The opportunity to work with a passionate and dedicated team.
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