Customer Experience Champion
5 days ago
Job Overview:
At Probe CX, we are seeking an exceptional Customer Experience Champion to join our team. This role involves partnering with a leading Western Australian energy provider to deliver top-notch customer support.
Key Responsibilities:
- Provide world-class customer service through various channels, ensuring prompt and effective issue resolution.
- Develop strong relationships with customers, fostering trust and loyalty.
- Collaborate with internal teams to drive process improvements and enhance overall customer experience.
- Stay up-to-date with product knowledge and industry trends to provide informed solutions.
- Maintain accurate records and reporting, contributing to the growth of the business.
About You:
We're looking for a motivated and empathetic individual with excellent communication skills. As a Customer Experience Champion, you will be responsible for delivering exceptional experiences, even in complex situations. Your adaptability, willingness to learn, and ability to multitask make you an ideal fit for this role.
Requirements:
- Demonstrated ability to build rapport with customers and deliver personalized solutions.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Excellent communication and interpersonal skills.
- National Police Clearance and valid work rights in Australia.
What We Offer:
- A competitive salary range of AU$55,000 - AU$65,000 per annum, based on location and experience.
- Ongoing training and development opportunities to enhance your skills and career progression.
- A dynamic and inclusive work environment that values diversity and employee well-being.
- The chance to work with a multi-award-winning organization that prioritizes customer satisfaction.
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