Customer Experience Liaison

2 days ago


Joondalup, Australia Edith Cowan University Full time

Job Description

The Communications Centre at Edith Cowan University is a dynamic team that provides exceptional experiences to students and the public. As a Customer Experience Liaison, you will play a crucial role in delivering outstanding customer service through various channels, including social media, online chat, email, and inbound & outbound calling.

Key Responsibilities:

  • Deliver exceptional experiences in every interaction with our current students and the general public
  • Provide accurate and relevant information in an efficient manner
  • Provide first-point enquiry resolution to every interaction
  • Meet personal/team qualitative and quantitative targets
  • Be a shining example of Edith Cowan University's values and culture

About the Role

This part-time position operates on a varied schedule, with peak periods typically occurring from mid-November to mid-March and mid-June to mid-August. During these times, the successful candidate will work up to 0.8FTE, while off-peak periods will be 0.4FTE. The role requires flexibility and adaptability to meet the needs of the university.

Requirements

  • Experience working in a customer-centric environment

Benefits

As a Customer Experience Liaison at Edith Cowan University, you will enjoy a salary range of $71,918 to $76,598 per annum (HEW 4), plus 17% superannuation. You will also have the opportunity to develop your skills and knowledge in a dynamic and supportive team environment.



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