Service Coordinator

6 months ago

Joondalup, Australia SPECIALIST DISABILITY HOUSING Full time

**About Us**

Specialist Disability Housing is a registered NDIS provider in Perth, Western Australia. We are committed to delivering quality and safe support services to people living with a disability, their families, and carers. Our aim is to help people with disability live comfortably and confidently in the community while turning their dreams into real opportunities. We support children, young people and families, people with disability, older people and people with mental illness.

**About the role**

The organisation is a host of home accommodation services which enable people with disability who want to live independently by providing flexible options for living arrangements and tailoring supports to match the customer’s and family or carer’s needs.

As the NDIS Service/Support Coordinator, your purpose is to provide supervision to Disability Support Workers located within the residence(s) and coordinate within the team to ensure smooth delivery of the services.

This position will ensure the completion of applicable administration tasks whilst ensuring the quality of NDIS disability services for all customers. This will enable our participant’s’ independent living in alignment with individual plans and the service offerings of the home portfolio (operating 24 hours per day, 7 days per week).

**Responsibilities**
- Hybrid role involving administration, supervision and support hours.
- Onboarding the new clients and ensuring that all the required tasks are fulfilled.
- Creating the Service agreements and updating these when required.
- Liaise with Support coordinators, families, clients, Pharmacy, GP, OT, Physio and other relevant team members to ensure the smooth service provisions.
- Creating the full client profile in CRM and correctly entering the funding into the system.
- Creating the service booking on My place portal for NDIA managed clients.
- Supervise site operational activities, including client service delivery, site safety, customer care and safeguarding, site inventory and issue management.
- Support the financial performance of the home service site through effective management of operating expenditure in line with budget.
- Provide support to clients aligned to their personal plans, goals and any other requirements, including but not limited to all aspects of personal hygiene and living skills to ensure a safe and comfortable living environment is provided
- Supervision of a small team on a rotating roster to maintain effective site operations and resolve issues.
- Ensure team member awareness of individual client’s requirements.
- Deliver and encourage others in the accurate documentation of all activities to ensure an accurate audit trail and maintenance of progress notes.
- Medication Management and Behaviour Support supervision and monitoring.
- Ensure all the client’s assessments are up to date and the organisation is compliant in-service delivery as per NDIS quality and safeguard commission.
- Assist with participant’s physical and mobility requirements in accordance with the training provided and the relevant workplace health and safety standard, including transferring of participants.
- Report writing for NDIS plan reviews and assisting with the review process.
- Assisting in continuous improvement of the policies and documents related to client’s care needs.
- Ensure continuous smooth service delivery for the clients throughout and assist with problem solving and completing all the requested tasks from the management.

**Eligibility**:

- Certificate III in Disability and/or Certificate III in Individual Support or any relevant qualification to the related sector is desirable.
- Demonstrated ability in assisting vulnerable people to identify goals and in assisting them to make the necessary choices and decisions to achieve these goals.
- Knowledge and understanding of the NDIS Quality & Safeguarding Framework or the ability to develop.
- Demonstrated understanding of disability services provision and NDIS or the ability to develop.
- Ability to supervise the site operations and deliver services aligned with organisational policies and procedures.
- Experience within the Disability Sector or related sector.
- Experience within residential services support for people with disability.
- Ability to manage conflict whilst remaining calm and alert.
- Ability to coordinate delegated activities to meet outcomes within required timeframes.
- Flexible and is able to work under pressure.
- NDIS Screening Check
- Current Working with Children
- 100-point ID check
- Valid Driver’s License
- Working rights in Australia
- Covid-19 vaccination evidence
- Covid-19 Infection control certificate
- NDIS Orientation certificate

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00 - $75,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Joondalup, WA 6027:

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