Customer Solutions Specialist

4 weeks ago


Joondalup, Australia Probe CX Full time

At Probe CX, we're passionate about delivering exceptional customer experiences. As a Customer Solutions Specialist, you'll play a crucial role in providing assistance to our clients, ensuring their needs are met with efficiency and professionalism.

About the Role

You'll be responsible for handling inbound and outbound contacts, arranging payment plans, managing customer direct debits, and meeting quality standards. Your expertise will be essential in efficiently managing customer scenarios, including disconnections and reconnections, new connections, solar solutions, and billing concerns.

Key Responsibilities

  • Handle inbound and outbound contacts within the required time frame
  • Arrange payment plans
  • Manage customer direct debits
  • Meet required standards of quality
  • Meet attendance requirements in line with contract and company policies
  • Other KPIs as required

What We Offer

At Probe CX, we're committed to fostering an inclusive culture that celebrates diversity and talent. We provide comprehensive paid training, a diverse and inclusive work environment, and unlimited access to a trusted mental health and wellbeing platform. Join us in celebrating your unique authentic self and contributing to our collective success and growth.



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