Customer Experience Expert

6 months ago


Joondalup, Australia O'Brien Glass Industries Limited Full time

Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.

Our Joondalup Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running
- ** Days**:Monday - Friday 9.00am - 1.00pm

(Must be flexible on days and hours as they could change depending on workload)
- ** Hours**:Casual
- $37.23ph

**About the Role**:

- Face to Face customer service
- Greeting customers and visitors at reception with a positive, helpful attitude.
- Ensuring our customers have the best experience within the Branch
- Provide support to the manager and the running of daily operations
- Effectively keeping customers updated on delivery lead times
- Undertake repair inspections on vehicles
- Explore customer needs and educate on our full scope of services
- Scheduling repair bookings
- Source suitable resolutions to customer concerns and follow up customer queries

**About You**:

- Professional communication and presentation skills
- Excellent and clear verbal and written communication skills
- ** MUST** have a current drivers licence
- Ability to resolve issues and create solutions for customers
- Support the Branch manager with administrative tasks
- Ability to work in fast paced workplace
- Excellent time management and prioritisation skills
- Intermediate to Advanced Microsoft Office skills

**Benefits**:

- Supportive and collaborative team environment
- Growth and development opportunities
- Competitive salary
- Reward and Recognition programs

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.


  • Concierge

    7 months ago


    Joondalup, Australia Expert Hearing Care Full time

    Expert Hearing Care is a market leader in the growing _retail hearing_ _health_ sector. We are actively fighting against the stigma that surrounds hearing health and wish to promote the idea that hearing checks are simple, quick and easy. This position is a unique mix of retail, sales and health and is best suited to individuals who are self-motivated and...

  • Concierge

    7 months ago


    Joondalup, Australia Expert Hearing Care Full time

    Expert Hearing Care is a market leader in the growing _retail hearing_ _health_ sector. We are actively fighting against the stigma that surrounds hearing health and wish to promote the idea that hearing checks are simple, quick and easy. This position is a unique mix of retail, sales and health and is best suited to individuals who are self-motivated and...

  • Concierge

    4 months ago


    Joondalup, Australia Expert Hearing Care Full time

    **Job description** Expert Hearing Care is a market leader in the growing _retail hearing_ _health_ sector. We are actively fighting against the stigma that surrounds hearing health and wish to promote the idea that hearing checks are simple, quick and easy. This position is a unique mix of retail, sales and health and is best suited to individuals who are...

  • Receptionist

    3 weeks ago


    Joondalup, Australia Expert Hearing Care Full time

    Expert Hearing Care is a market leader in the growing retail hearing health sector. We are actively fighting against the stigma surrounding hearing health and wish to promote the idea that hearing checks are simple, quick, and easy. This position is a unique mix of retail, sales and health and is best suited to individuals who are self-motivated and driven...


  • Joondalup, Australia Expert Hearing Care Full time

    Expert Hearing Care is a market leader in the growing retail hearing health sector. We are actively fighting against the stigma surrounding hearing health and wish to promote the idea that hearing checks are simple, quick, and easy. This position is a unique mix of retail, sales and health and is best suited to individuals who are self-motivated and driven...

  • Store Manager

    1 month ago


    Joondalup, Australia Expert Hearing Care Full time

    Expert Hearing Care is a market leader in the growing retail hearing health sector. We are actively fighting against the stigma surrounding hearing health and wish to promote the idea that hearing checks are simple, quick, and easy. This position is a unique mix of retail, sales and health and is best suited to individuals who are self-motivated and driven...

  • Store Manager

    6 months ago


    Joondalup, Australia Expert Hearing Care Full time

    Expert Hearing Care is a market leader in the growing retail hearing health sector. We are actively fighting against the stigma that surrounds hearing health and wish to promote the idea that hearing checks are simple, quick and easy. This position is a unique mix of retail, sales and health and is best suited to individuals who are self-motivated and...


  • Joondalup, Australia Probe CX Full time

    Job Overview:At Probe CX, we are seeking an exceptional Customer Experience Champion to join our team. This role involves partnering with a leading Western Australian energy provider to deliver top-notch customer support.Key Responsibilities:Provide world-class customer service through various channels, ensuring prompt and effective issue resolution.Develop...


  • Joondalup, Australia Edith Cowan University Full time

    The Communications Centre at Edith Cowan University is an exciting department with multiple teams servicing both current and future student enquiries. Our team prides itself on delivering exceptional experiences to all students.Role OverviewWe are seeking a Customer Experience Liaison to engage with students through various channels, including social media,...


  • Joondalup, Australia Edith Cowan University Full time

    Job DescriptionThe Communications Centre at Edith Cowan University is a dynamic team that provides exceptional experiences to students and the public. As a Customer Experience Liaison, you will play a crucial role in delivering outstanding customer service through various channels, including social media, online chat, email, and inbound & outbound...


  • Joondalup, Australia Edith Cowan University Full time

    OverviewThe Communications Centre at Edith Cowan University is a dynamic department with multiple teams serving current and future student enquiries. As a passionate team, we strive to deliver exceptional experiences to all students.We are seeking an experienced Customer Experience Manager to join our team. In this role, you will engage with students through...


  • Joondalup, Australia JB Hi-Fi Full time

    About the RoleAs a Customer Experience Specialist, you will play a key role in creating a high-performance culture that enables great customer experiences across our stores.Your responsibilities will include:Providing exceptional customer service standards, including pre, during, and post-sale interactionsContributing to the JB Hi-Fi brand and store...


  • Joondalup, Australia JB Hi-Fi Full time

    About UsJb Hi-Fi Limited is one of Australasia's largest and most trusted retailer groups, specialising in consumer electronics, home entertainment, small appliances, and white goods.Our purpose is to 'Help People with Better ways to Live, Learn, Work and Play'. We want to own the tech and entertainment space, grow our customer base and support our people to...


  • Joondalup, Australia RAC WA Full time

    RAC Auto Services is one of the largest automotive businesses in Western Australia, with over 10 centres across Perth's metro area. As a leading brand, we offer guaranteed working hours, allowing for a true work-life balance. In addition to your annual salary and superannuation, you'll also receive a bonus incentive scheme and benefits.What We OfferA...

  • Beauty Expert

    4 weeks ago


    Joondalup, Australia Myer Full time

    At Myer, we're more than just a place to work – we're a community that values and supports our team members.We're currently seeking a passionate beauty expert to join our Joondalup team as a Beauty Advisor. Reporting to the Counter Manager, your primary focus will be providing exceptional customer experiences and services.About the Role:Meet customer needs...


  • Joondalup, Australia Myer Full time

    Myer is a place where you can find life-long friendships and feel at home. We're looking for passionate beauty experts to join our team at Myer Joondalup.The purpose of this role is to provide exceptional experiences and services to our customers, meeting their needs and recommending additional services. You'll be reporting to the Counter Manager and will...


  • Joondalup, Australia Dental Corporation Full time

    A career-defining opportunity awaits a dedicated and passionate Optometrist to join our dynamic team at Joondalup Bupa Optical and Hearing store. Our team is centered around genuine human experience and care, acting in the best interest of our customers, and improving their health.We specialize in wellbeing and health, making us known for what we do best....


  • Joondalup, Australia JB Hi-Fi Full time

    About the Role">As a Customer Experience Specialist with JB Hi-Fi, you will play a key role in delivering exceptional customer experiences across our stores during peak season. If you have a passion for home entertainment, music, movies, technology, appliances, and games, we encourage you to apply.">Your Key Responsibilities">We are looking for enthusiastic...

  • Beauty Expert

    3 weeks ago


    Joondalup, Australia Myer Full time

    About the RoleWe are seeking a skilled Beauty Expert to join our team at Myer Joondalup. As a key member of our beauty department, you will be responsible for delivering exceptional customer experiences and services.Key Responsibilities:Meet customer needs by recommending additional services and productsRepresent Myer and promote our brand to generate...


  • Joondalup, Australia Edith Cowan University Full time

    About Edith Cowan UniversityEdith Cowan University is a leading institution in Western Australia, renowned for its commitment to excellence in teaching, research, and state-of-the-art facilities. Our engagement with the community drives our focus on student success and continuous improvement.Job SummaryWe are seeking an experienced Senior Learning Designer...