Technical Support Specialist

3 weeks ago

Sydney, New South Wales, Australia Nexon Asia Pacific Full time
Technical Support Specialist

**Job Summary**

We are seeking a skilled Technical Support Specialist to join our team at Nexon Asia Pacific. As a key member of our support team, you will be responsible for providing onsite technical assistance, managing escalations, and supporting internal staff and customers.

**Key Responsibilities**

- Manage escalations and provide onsite technical assistance
- Assist and resolve incidents raised by staff and internal support teams
- Support by diagnosing problems and providing resolutions for technical issues
- Provide guidance, support, and mentoring to internal support teams
- Assist with delivering key solutions and occasionally project tasks
- Documentation of support processes and issue resolutions

**Requirements**

- Previous experience working for a Managed Service Provider highly desirable
- Proven track record of taking ownership and successfully delivering results in a fast-paced and dynamic environment
- Over 5 years' technical experience in an IT environment
- Ability to manage and support Microsoft environments including Windows Server 2016/2019/2022
- Proficient in Microsoft Office 365 / SCCM / Intune
- Experience in Microsoft Azure and Active Directory management, Group Policy administration, and PowerShell
- Demonstrated knowledge of networking: TCP/IP, DNS, DHCP, VLAN, Routing
- Remote Desktop / Terminal Services / Citrix Virtual Apps experience
- Knowledge of Service Now and N-Able desirable
- Excellent written and verbal communication skills

**What We Offer**

At Nexon Asia Pacific, we offer a supportive work culture with the following benefits:

- **Tailored Work-Life Harmony**: Embrace a personalised work experience with our Hybrid Working model, allowing you to balance professional success with personal well-being.
- **Unlimited Growth Potential**: Fuel your career aspirations with endless professional development opportunities, clear advancement pathways, and enticing employee referral bonuses. Your success is our priority.
- **Wellbeing and Belonging**: Experience a culture that cares – from Mental and Physical Health initiatives and fun-filled Anniversary Celebrations, to engaging in Community Giving. We prioritise Diversity & Equity, creating an inclusive workforce where everyone thrives.

**Why Nexon?**

We are seeking motivated professionals passionate about business growth, innovation, and excellence. If you are a technical expert with a can-do attitude and a passion for delivering results, we encourage you to apply for this exciting opportunity.

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