Regional Customer Experience Manager

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $125,000 - $175,000

Job Title

Head of Customer Support

Are you a motivated and customer-focused leader looking to drive exceptional support services in the ANZ region? We're seeking a skilled professional to lead and manage our Support operations, delivering seamless experiences for our customers.

Key Responsibilities:

  • Deliver high-quality support to our ANZ customer base
  • Build strong relationships with key customers, ensuring their needs are met and exceeded
  • Collaborate with cross-functional teams to drive customer satisfaction and align support with overall business goals
  • Foster a customer-first culture and ensure the team consistently delivers excellent results

Candidate Profile:

We're looking for a candidate with a degree in Business or IT-related discipline, who can break down complex technical issues and drive optimal resolutions. You should be a proactive, positive self-starter with a passion for improving processes and a strong commitment to ensuring customers' business objectives are achieved.

Requirements:

A proven track record of managing geographically dispersed support teams is essential, along with a strong background in customer support, preferably within a technology, SaaS, or high-growth environment.

What We Offer:

As a valued member of our team, you'll have the opportunity to work with a global leader in providing technology solutions for a carbon-neutral future. You'll be part of a dynamic and innovative organization that's passionate about making a difference.

How to Apply:

If you're a motivated and customer-focused leader looking for a new challenge, please submit your application. We can't wait to hear from you

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