Regional Customer Insights Manager
1 week ago
As a key member of our team, you will lead complex research projects to identify insights and trends that drive change for customers and service delivery functions.
The role supports regional teams in procuring and analysing data from multiple sources to better understand customer and community needs.
Key Responsibilities:
- Lead advanced analytics to deliver data-driven recommendations to improve transport services and customer experience.
- Manage high-priority research projects, including scoping, stakeholder engagement, and project management.
- Work cooperatively with a team to achieve objectives and work outcomes.
- Provide timely advice to stakeholders on strategic customer issues and customer insight.
- Adopt best practices to manage external providers.
Experience leading customer research programs and delivering meaningful customer insights is essential. Excellent communication and interpersonal skills are required to establish relationships with stakeholders.
We are seeking a professional who can provide strategic advice on customer issues and deliver insightful recommendations.
What We OfferOpportunity to make a positive impact in regional NSW. Flexible work arrangements and leave options are available.
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