Customer Experience Designer

2 weeks ago

Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

**Customer Experience Designer, Ongoing, locations are flexible across NSW with hybrid working**

An exciting opportunity has arisen for a Customer Experience Designer to join the Customer Experience team within Strategy and Innovation in Revenue NSW.

***To be successful in this role you will demonstrate**:

- Proven experience in conducting qualitative research including preparation, customer recruitment, execution and synthesising key customer insights
- Ability to partner closely with technology, product, and business teams to co-design feasible, practical and cost-effective solutions to identified problems
- Prior knowledge in documenting customer journey maps and service blueprints
- The ability to act as a customer advocate to understand and anticipate what customers need in order to enhance the customer experience
- Excellent stakeholder engagement and communication skills required to communicate with various audience groups through written documentation, presentations and workshop facilitation

**What we need from you**:
An up-to-date CV outlining how your skills and experience are aligned to the role.

**About Revenue NSW**

Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong.

Salary Grade 7/8, with the base salary for this role starting at $101,947 base plus superannuation

**Closing Date: Thursday, 17th of September [at 9.59am]**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

  • Service Designer

    1 week ago

    Sydney, New South Wales, Australia The Customer Experience Company Full time

    **What to expect**:Here at The Customer Experience Company we believe in making experiences better for everyone, including our team.We value our people, create space for them to lead and innovate, and work within a flat and flexible workplace that empowers everyone to create change.We believe that growth and learning is an on-going journey, and are always...

  • Learning Experience Designer

    1 week ago

    Sydney, New South Wales, Australia Customer Science Full time

    Shared Resources Business Manager at Customer ScienceAbout UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better.We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a...

  • Learning Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia Customer Science Full time

    Shared ResourcesBusiness Manager at Customer ScienceAbout UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better.We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a...

  • Learning Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia Customer Science Full time $104,000 - $130,878 per year

    About UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a talentedLearning Experience Designerto design and deliver...

  • Learning Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia Customer Science Full time

    Shared ResourcesBusiness Manager at Customer ScienceAbout UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a...

  • Learning Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia Customer Science Full time

    Shared ResourcesBusiness Manager at Customer ScienceAbout UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a...

  • Designing Customer Experiences

    2 weeks ago

    Sydney, New South Wales, Australia beBeeProduct Full time $120,000 - $180,000

    Job Title: Lead Product DesignerOverviewWe are seeking a highly skilled lead product designer to oversee the design of our customer platform. The ideal candidate will have a passion for creating unified user experiences across software suites.The successful candidate will have strong understanding of UX research practices and usability testing, with...

  • Customer Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia beBeeDesign Full time $150,000 - $180,000

    We're a leading business management platform designed to help businesses across Australia and New Zealand unleash their full potential.We empower our customers with the tools to start, survive, and succeed in one place.Our award-winning Employee Experience team is made up of experts who reimagine new ways of working and enable all team members to help more...

  • Customer Experience Designer

    1 week ago

    Sydney, New South Wales, Australia beBeeProduct Full time $109,999 - $176,999

    Job Title:Consumer Experience StrategistJob DescriptionAs a seasoned product design lead, you will spearhead the development of our consumer-facing products. Your primary responsibility will be to shape and execute strategies that deliver seamless user experiences.You will work closely with cross-functional teams to craft innovative solutions that drive...

  • Experience Driven Customer Experience Designer

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $90,000 - $120,000

    As a key member of our team, you will play a vital role in shaping the future of our organisation by driving customer-centric design solutions.The Service Designer is responsible for embedding customer experience best practices across product and service development, improvement programs, and operational processes. Key ResponsibilitiesSupport end-to-end...