Customer Experience Manager

3 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $250,000 - $350,000

Role Overview:

Regional Service Delivery Director

We are seeking a seasoned professional to lead our customer-facing technical teams in the APAC region. This critical position will oversee exceptional customer experiences from initial engagement through successful onboarding, ongoing support, and widespread software adoption.

  • This leader will have a strong technical aptitude and proven experience managing diverse technical teams.
  • Prior experience as a Technical Lead in the out-of-home advertising industry or similar field is preferred.
  • A deep understanding of software implementation methodologies, customer support best practices, and product adoption strategies is essential.

Main Responsibilities:

  1. Develop and execute a regional service delivery strategy aligned with company goals.
  2. Lead, mentor, and develop regional teams encompassing technical pre-sales, customer onboarding and activation, technical support, and product adoption specialists.
  3. Drive the delivery of high-quality and timely technical support, ensuring efficient issue resolution, proactive communication, and a focus on exceeding customer expectations.

What We Offer:

  • A competitive salary range between $250,000 and $350,000 per annum.
  • A comprehensive benefits package including wellness support, additional time off, remote work options, and family support.

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