Regional Customer Experience Leader

1 day ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $100,000 - $130,000

As a Regional Customer Service Team Lead, you will be responsible for overseeing a team of skilled Customer Care professionals in a dynamic environment.

This role involves close collaboration with the National Customer Relations Manager and Site Leaders to ensure exceptional customer satisfaction.

Your key responsibilities will include:

  • Create a supportive work atmosphere for all Customer Care Representatives
  • Analyze and document customer complaints and queries
  • Maintain open communication with internal stakeholders
  • Recruit, train, and manage the performance of Customer Care team members
Requirements
  • Previous experience in a fast-paced, customer-facing setting
  • Dedication to delivering outstanding customer experiences
  • Strong analytical and problem-solving skills
  • Exceptional time management and organizational abilities
  • Ability to build rapport with customers via phone and in-person interactions
  • Strong teamwork and leadership skills

This is an excellent opportunity to lead a high-performing team and contribute significantly to our organization's success.

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