Technical Support Specialist

2 weeks ago

Perth, Western Australia beBeeService Full time $60,000 - $90,000
About the Role

We are seeking a skilled Service Technician to provide high-quality calibration and repair services for audiology equipment.

This is an excellent opportunity for a motivated individual with a passion for technical work to join our team in providing specialist support to the hearing industry.

The successful candidate will have a strong understanding of audiometry equipment and be able to work independently as well as part of a team.

Main Responsibilities
  • Carry out calibrations and certification of audiology equipment to ensure accuracy and precision.
  • Repair audiology equipment to component level, using advanced troubleshooting skills to diagnose issues.
  • Provide on-site calibrations at customer clinics across Australia, demonstrating exceptional communication skills and a professional attitude.
  • Offer technical support, including software installation and configuration, to clients and colleagues alike.
  • Manage service databases, booking jobs and entering all relevant information from start to finish.
  • Organise and manage onsite calibrations, prioritising tasks and meeting deadlines with ease.
Requirements
  • A minimum of 2 years' experience as a service technician in a customer-facing role.
  • Proven experience in repairing and calibrating audiometry equipment or medical devices.
  • Suitable technical qualifications in electronics, such as a Certificate III in Electronics.
  • Strong computer skills, with the ability to troubleshoot software and hardware issues.
  • Excellent time management skills, with the ability to prioritise tasks and meet deadlines.
  • Ability to work autonomously and as part of a team, with excellent interpersonal skills.
  • Strong written and verbal communication skills, with the ability to articulate complex technical information in a clear and concise manner.

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