Customer Service Representative Melbourne Australia

4 weeks ago


Melbourne, Victoria, Australia Minor Hotels Full time
Company Overview

Minor Hotels is a global hospitality leader with a diverse portfolio of over 530 properties across six continents. The company operates in more than 50 countries, offering a range of accommodation options through its Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI brands.

Job Description

A Customer Service Representative is sought for the Oaks Melbounre on Collins Hotel in Melbourne, Australia. This part-time role involves providing exceptional customer service to guests, guiding them through their stay, and ensuring a seamless experience from check-in to check-out.

The ideal candidate will have previous experience in a hotel or customer service environment, excellent communication skills, and a positive attitude. They will be responsible for welcoming and checking in guests, making bookings, and assisting during their stay.

Responsibilities
  • Welcome and check in guests promptly and efficiently
  • Communicate professionally with guests and colleagues
  • Make bookings and reservations as required
  • Assist guests during their stay, addressing any concerns or issues they may have
Requirements
  • Previous experience in a hotel or customer service environment
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and a positive attitude
  • The ability to work a variety of shifts, including weekends and public holidays
Estimated Salary: $55,000 - $65,000 per annumBenefits
  • Discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Access to Minor Hotels ANZ paid parental leave benefits
  • Team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Additional paid leave, including birthday and study leave


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