Customer Service Representative Melbourne Australia
4 weeks ago
Minor Hotels is a global hospitality leader with a diverse portfolio of over 530 properties across six continents. The company operates in more than 50 countries, offering a range of accommodation options through its Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI brands.
Job DescriptionA Customer Service Representative is sought for the Oaks Melbounre on Collins Hotel in Melbourne, Australia. This part-time role involves providing exceptional customer service to guests, guiding them through their stay, and ensuring a seamless experience from check-in to check-out.
The ideal candidate will have previous experience in a hotel or customer service environment, excellent communication skills, and a positive attitude. They will be responsible for welcoming and checking in guests, making bookings, and assisting during their stay.
Responsibilities- Welcome and check in guests promptly and efficiently
- Communicate professionally with guests and colleagues
- Make bookings and reservations as required
- Assist guests during their stay, addressing any concerns or issues they may have
- Previous experience in a hotel or customer service environment
- Excellent written and verbal communication skills
- Exceptional customer service skills and a positive attitude
- The ability to work a variety of shifts, including weekends and public holidays
- Discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- Access to Minor Hotels ANZ paid parental leave benefits
- Team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave, including birthday and study leave
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