Logistics Customer Service Representative

7 days ago


Melbourne, Victoria, Australia Kuehne+Nagel Full time
Job Description

We are seeking an experienced Logistics Customer Service Representative to join our team in Melbourne, Australia.

This role is crucial in ensuring the retention of customer portfolios and providing exceptional support to customers through proactive updates, problem-solving, and collaboration with field sales and operations teams.

Your Key Responsibilities
  • Monitor customer shipments and provide timely updates to ensure customer satisfaction.
  • Assist with the customer onboarding process to ensure seamless integration.
  • Take ownership of customer accounts and drive continuous improvement initiatives to enhance customer relationships.
  • Manage quotations and customer data, maintaining accurate records and integrating customer information into internal systems.
  • Nurture operational relationships with customers to foster long-term partnerships.
  • Analyze performance metrics and provide actionable insights to inform business decisions.
Requirements
  • Excellent communication skills, both verbal and written, to engage with customers effectively.
  • Demonstrated problem-solving skills and ability to think creatively.
  • Proficiency in computer skills and a willingness to learn internal systems.
Why Work with Us?

We offer flexible working arrangements, including remote work options and flexible hours, to promote work-life balance.

We prioritize professional development, providing regular career progression discussions and supporting annual Individual Development Plans with internal and external training opportunities.

We strive to make a positive impact today for a sustainable tomorrow, with a focus on Net Zero Carbon initiatives aiming to achieve carbon neutrality by 2030.

The estimated salary for this position is AU$60,000 - AU$80,000 per annum, depending on experience and qualifications.



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