Customer Service Representative Melbourne, Australia

3 weeks ago


Melbourne, Victoria, Australia Minor Hotels Full time

**Customer Service Representative Melbourne, Australia**

Minor Hotels is a leading hospitality company with a diverse portfolio of over 530 properties worldwide.

We are seeking a Customer Service Representative to join our team at Oaks Melbourne on Market Hotel.

The ideal candidate will have previous experience in a hotel front office or reception role and a proven track record of delivering exceptional customer service.

Key responsibilities include:

  • Conduct guest arrivals and departures
  • Provide personalized, proactive guest service
  • Maintain accurate guest accounts and adhere to confidentiality policies

Hourly Rates:

Monday - Friday: $25.80 per hour

Saturday: $32.25 per hour

Sunday: $38.70 per hour

Qualifications:

  • Previous hotel front office or reception experience
  • Strong computer skills and knowledge
  • Professional interpersonal and communication skills
  • A high standard of personal presentation

Team Benefits:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • 20% team member's friend and family discount on accommodation
  • Additional paid leave including Birthday and Study leave
  • Educational Financial support may be available
  • NIB Insurance discounts
  • Discount savings and cash back from popular retailers

Minor Hotels is committed to investing in our people's skills and career development. If you have a passion for delivering exceptional customer service and working in a dynamic and supportive team environment, we encourage you to apply for this exciting opportunity.



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