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SMB Concierge Consultant
2 months ago
We are seeking a highly skilled and motivated SMB Concierge Consultant to join our team at Worldline. As a key member of our sales and customer service team, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Manage all inbound calls and lead referrals from new and existing customers, providing timely and accurate responses to ensure seamless customer interactions.
- Work closely with the SMB Sales Consultants and Retention Managers to achieve monthly personal KPI and call targets, driving sales and retention success.
- Implement strategies to optimize the conversion rate of inbound leads through adherence to ANZ Worldline triaging frameworks.
- Actively engage with potential customers during inbound calls to enhance lead transformation and increase new business and retention success rates.
- Ensure proper execution of the referral process between ANZ and ANZ Worldline Payment Solutions Australia, as well as other partnerships formed within ANZ Worldline.
- Adhere to ANZ Worldline Payment Solutions policies, processes, and external regulatory and legislative requirements.
- Deliver on agreed outcomes for Quality Assurance, Conversion, and Call monitoring.
- Contribute to a high-performance culture within the team and foster a positive and collaborative work environment to encourage excellence.
- Strong communication skills (verbal and written)
- Customer service orientated
- Contact Centre experience
- Proficient in customer leads management (CRM)
- Adherence to internal processes and targets
- Ability to achieve results through sales and customer service
- Ability to influence and manage multiple stakeholder influences
- Ability to lead through management by example
At Worldline, we offer a range of benefits and opportunities for growth and development, including:
- A flexible work environment that empowers you to learn, grow, and accelerate your career
- A range of health and wellbeing discounts for gym, nutrition, and sporting gear
- Learning and development opportunities to build your skills
- Additional Leave options to support families, work in the community, or take a career break
- Monthly in-person and virtual social events
- Volunteering leave to support CSR activities
- Plus other perks and benefits
We have modern offices and services to support our people, including a parent's room, prayer room, and end of trip facilities. We also provide EAP services, including financial counselling, to support managers, employees, and their families.
We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, a can-do attitude, and a hunger to learn and grow. Here you'll work with colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology, and training opportunities, we help you accelerate your career - wherever you decide to go.
