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Front Office Team Lead
2 months ago
Job Title: Front Office Supervisor
Job Summary:
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Holiday Inn. As a Front Office Supervisor, you will be responsible for delivering exceptional guest experiences, leading a team of Guest Service Agents, and driving daily operations of the Front Office.
Key Responsibilities:
- Guest Experience: Create memorable guest experiences by providing warm welcomes, handling transactions, and anticipating every detail of a seamless experience.
- Team Leadership: Lead the Front Office team, manage guest experiences, and drive hotel operations to ensure exceptional service delivery.
- Guest Loyalty: Champion guest loyalty by acknowledging IHG One Rewards members and returning guests, and encouraging the same behaviors throughout the Front Office team.
- Operations: Manage and receive payments for guest bookings, maintain procedures for security of monies, transactions, and guest security, and ensure a swift and seamless check-in and check-out process.
- Problem-Solving: Anticipate and resolve guest issues, queries, or concerns in a professional and courteous manner.
Requirements:
- 1 year experience in a Front Office position.
- Excellent communication and problem-solving skills.
- Availability to work a rotating roster, including shifts on weekends and Public Holidays.
- Experience with Property Management System, Opera.
- Fluency in the local language.
What We Offer:
We offer a range of benefits designed to help you live your best work life, including free duty meals, a full uniform, impressive room discounts, and some of the best training in the business.
Our Culture:
We promote a culture of trust, support, and acceptance, where we celebrate difference and encourage colleagues to bring their whole selves to work. We provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Our Mission:
We strive to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are committed to supporting wellbeing in your health, lifestyle, and workplace through our myWellbeing framework.
