IT Technical Support Specialist

21 hours ago

Parramatta Park, Queensland, Australia beBeeField Full time $82,000 - $93,000

We are seeking an experienced Field and Support Desk Technician to join our team in Western Australia. This role is critical to our expansion into new markets, where you will be responsible for providing technical support and working closely with our Business Development Manager to meet customer needs effectively.

">Job Responsibilities
  • The ideal candidate will support the Business Development Manager based in Western Australia with local sales projects and local support.
  • They will attend to jobs locally, ensuring high-quality service delivery to our clients.
  • Candidates must collaborate with our technical team, providing and receiving support for various tasks and requests.
  • The role will involve working from home initially, transitioning to an office environment as we establish a physical presence in Western Australia.

Requirements
  • A minimum of 1 year of IT experience is mandatory.
  • A Bachelor's degree in Information Technology or Computer Science is preferred but not mandatory.
  • Relevant certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are highly desirable.

Technical Skills
  • Strong proficiency in configuring, installing, monitoring, supporting, and managing ICT environments is essential.
  • Candidates must have experience with network configuration and troubleshooting.
  • Familiarity with cloud services (e.g., AWS, Azure) and virtualisation technologies is required.
  • Proficiency with Windows and Linux operating systems is necessary.
  • Provide Tier 1/2 technical support.
  • Ability to triage and escalate incidents according to policies and procedures.

Soft Skills
  • Excellent customer service skills with effective organisational and communication skills are vital.
  • Ability to negotiate, advise, and work collaboratively with others to reach decisions.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and in a team environment.
  • Excellent time management and organisational skills.
  • Strong written and verbal communication skills.
  • Strong attention to detail and a commitment to delivering high-quality work.
  • Ability to learn new technologies quickly and adapt to changing environments.

Additional Requirements
  • Meet enterprise service levels by applying ITSM processes.
  • Experience with help desk and remote support tools.

This role offers a competitive salary and opportunities for growth as the business develops. You will have the opportunity to shape the future of radiology IT services in Chile and work with a supportive Australian team and industry-leading partners like LG.

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