Technical Support Officer

Overview

Technical Support Officer - Field Services, Information and Digital Services (IDS)

Location: Parramatta & Sydney Metro

Employment Type: Temporary, full-time (up to 12 months), with potential for extension

Salary: Clerk Grade 5/6 – $99,938 – $110,270 plus employer's contribution to superannuation and annual leave loading.

Be the frontline of ICT support in a role that makes a difference. Are you a technically skilled and customer-focused professional who enjoys problem solving and delivering practical ICT solutions? Join DCJ's Field Services team and help keep our people connected and supported across the state.

Your role

As a Technical Support Officer, you will provide Tier 3 support to end users across DCJ's ICT environment, ensuring timely resolution of issues and minimal disruption to services. This includes supporting infrastructure, hardware and software, ensuring user access rights, and investigating incidents. You will also assist with installation, testing, troubleshooting, and documentation, helping to restore systems quickly and keep the organisation running smoothly.

What you'll do

• Deliver remote and on-site ICT support to staff in line with SLAs.
  
• Investigate and resolve system and security issues, escalating as needed.
  
• Set up and maintain ICT devices and monitor their performance.
  
• Manage access rights and apply security controls in line with policies.
  
• Create and update support documentation to improve service continuity.
  
• Assist in implementing remedies, preventative measures, and system updates.
  

What we're looking for

• Demonstrated experience providing ICT support in a large, complex environment.
  
• Strong problem-solving skills with the ability to manage competing priorities.
  
• Knowledge across diverse hardware, platforms, and applications.
  
• Excellent customer service and communication skills.
  
• The ability to create clear documentation to assist colleagues and end users.
  

Essential requirements

• Willingness to participate in an on-call and/or after-hours roster.
  
• A current driver's licence (may be required for travel to Data Centre or on-site support).
  

We welcome people who share our values of inclusion, collaboration, adaptability, courage, and integrity. If the role feels right for you, please apply—even if you don't meet every requirement.

Why work with us?

• Join Australia's largest public sector organisation and support services that matter.
  
• Gain exposure to a diverse ICT environment across multiple sites and technologies.
  
• Access professional development and career progression opportunities.
  
• Flexible work arrangements and employee wellbeing programs.
  

At DCJ, we do work that really matters. Visit our website to see more information on Working for us.

How to apply

Are you ready to join us? Click apply and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the two targeted questions below with a brief outline on how you meet the requirements of the role:

1. 
   
2. Describe how you developed an understanding of an organisation's policies regarding the use of technology and security. How did you apply this understanding to your day-to-day role? (max 300 words).
   
3. Describe the technical and/or soft skills you have which you believe makes you ideal for this position. Give some examples of how you have used these skills in the past. (max 300 words).
   

Applications close 08/09/2025 at 11:59pm AEST.

Contacts

For Role-specific Questions, contact Ravikash Ram at ravikash.ram@dcj.nsw.gov.au or 0419 325 641.

For Application Support or Recruitment Adjustments, contact Nastassja Le Claire at nastassja.leclaire@dcj.nsw.gov.au or 0460 961 902. Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and diversity

Inclusion and Diversity lies at the heart of how we recruit. We welcome applicants from all backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, women, carers, and LGBTQIA+ communities. To find out more, visit Inclusion and Diversity on the DCJ website.

Other information

A talent pool may be created for future ongoing and temporary roles and is valid for up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

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